E-Commerce Assistant Manager
RM 4,000 - RM 6,000 / month
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Key Responsibilities:-
Product & Inventory Management
- Maintain accurate product listings (descriptions, images, pricing, attributes, categories, and keywords) to optimize navigation and search functionality.
- Analyze sales trends, monitor stock levels, track product expirations, and coordinate with procurement to prevent stockouts or overstocking.
Website & Marketplace Optimization
- Enhance website and marketplace (Shopee, Lazada, TikTok) content and search functions to improve user experience and conversion rates.
- Develop and execute e-commerce sales strategies to meet revenue and growth targets.
- Coordinate promotions, discounts, and campaigns, ensuring seamless execution with zero downtime.
- Maintain marketplace account health at top-tier standards.
Marketing & Campaign Execution
- Support and execute digital marketing campaigns (SEO, SEM, email, social media) to drive traffic and conversions.
- Collaborate with internal teams to develop promotional strategies and content.
- Monitor campaign performance, optimize for ROI, and ensure timely deployment of marketing assets.
- Manage XHS projects and maintain marketplace compliance.
Order Fulfillment & Customer Experience
- Oversee e-commerce operations, ensuring smooth order fulfillment and logistics coordination.
- Address customer inquiries, complaints, and feedback to enhance the shopping experience.
- Maintain high customer service standards to drive repeat purchases and loyalty.
- Continuously improve processes to eliminate delays in fulfillment and shipping.
Sales & Performance Analysis
- Analyze sales data and customer behavior to identify growth opportunities.
- Generate reports on product performance, sales trends, and promotions.
- Provide actionable insights to optimize e-commerce strategies and take immediate action on performance dips.
Operational Efficiency & Continuous Improvement
- Improve workflows, enhance coordination across teams, and implement best practices for long-term efficiency.
- Explore automation and technology to boost productivity while maintaining quality.
- Proactively address potential issues to sustain stability while driving innovation and scalability.
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field.
- 2+ years of experience in e-commerce operations, online retail, or marketplace management.
- Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, etc.) and marketplaces (Lazada, Shopee, TikTok Shop).
- Experience in digital marketing, SEO, and online advertising is a plus.
- Strong problem-solving skills.
- Excellent organizational and multitasking skills with high attention to detail.
- Strong communication and collaboration abilities to work cross-functionally.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Experience:
- E-commerce: 2 years (Required)
Language:
- Mandarin (Preferred)
Work Location: In person
Application Deadline: 03/31/2025