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Customer Service Officer / Executive
Salary undisclosed
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We are seeking a friendly and professional Customer Service Officer / Executive to join our team. The ideal candidate will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong customer-focused mindset.
Key Responsibilities:
- Customer Inquiry Handling: Manage inbound calls and WhatsApp inquiries, addressing general client inquiries regarding hospital products and services.
- Data Management and Reporting: Maintain accurate records of customer interactions and inquiries, ensuring timely and thorough responses.
- Client Engagement and Relationship Building: Foster positive client relationships by coordinating appointment-related activities, ensuring seamless scheduling processes, and enhancing overall client experience.
- Service Excellence Initiatives: Actively participate in service excellence initiatives, contributing insights and feedback to drive continuous improvement in patient experience and satisfaction.
- Grievance Management: Assist in managing and resolving customer grievances in accordance with company guidelines.
Job Type: Full-time
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift