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Customer Support & Admin Officer

RM 1,667 - RM 2,954 / month

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Job Responsibilities:

· Provide good customer support to our corporate customers, including end-to- end management of customers’ orders and requests.

· Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation.

· Prepare and submit quotations to customers promptly.

· Prepare and submit documents required by customers in their respective management systems.

· Proactively update customers on their order status and shipment schedules.

· Maintain accurate and updated records of spare parts price lists for customers.

· Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments.

· Prepare and submit documentation to assist customers with custom queries.

· Work closely with internal teams to manage customers’ issues & solution implementation.

· Handle general administrative duties, office improvements, facilities and equipment maintenance, housekeeping matters, etc.

· Attend to phone calls, customers, visitors and suppliers.

· Coordinate local & overseas shipment.

· Assist to check and pack goods for shipment when required.

· Assist in stock-take activity.

Job Requirements:

· Bachelor’s Degree or Diploma in a relevant field.

· At least 3 years of related work experience. Candidates with more years of experience may be considered for a senior position with higher remuneration.

· Strong command of spoken and written English.

· Proficiency in Mandarin is an advantage to facilitate communication with Mandarin-speaking associates.

· Possess a customer-centric mindset.

· Meticulous & hardworking with strong organizational and analytical skills.

· Good self-drive and self-discipline with minimal supervision required and possess a 'Can Do' attitude.

· High level of integrity and can be trusted in handling confidential information.

· Able to work well in a team as well as being independent and pro-active.

Job Type: Full-time

Pay: RM1,667.98 - RM2,954.29 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?

Language:

  • Mandarin (Preferred)

Work Location: In person