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Customer Service Executive (Mandarin Speaker)

RM 3,500 - RM 3,999 / month

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-Responsible for all messages online, including Facebook, Instagram & XHS inquiries, comments, reviews, WhatsApp messages, etc. -To ensure high message responsiveness and customer engagement, as well as ensure achieving the assigned target for appointments inbound via online. -To understand customers’ concerns and provide relevant solutions and treatment recommendations via online to foster appointments made. -Work closely within the marketing and operation team to ensure successful implementation of all marketing plans and activities. -Assist on online campaigns, including idea brainstorming for social media postings, assisting for marketing campaigns IF ANY. -Manage monthly reports