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Customer Service Executive

RM 3,000 - RM 5,500 / month

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    • Responsible for all messages online, including Facebook, Instagram & XHS inquiries, comments, reviews, WhatsApp messages, etc.
    • To ensure high message responsiveness and customer engagement, as well as ensure achieving the assigned target for appointments inbound via online.
    • To understand customers’ concerns and provide relevant solutions and treatment recommendations via online to foster appointments made.
    • Work closely within the marketing and operation team to ensure successful implementation of all marketing plans and activities.
    • Assist on online campaigns, including idea brainstorming for social media postings, assisting for marketing campaigns IF ANY.
    • Manage monthly reports.