
Deputy Head of Service
RM 10,000 - RM 15,000 / month
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- Lead and manage the service team to ensure efficient operations.
- Develop and implement service strategies and plans to enhance customer satisfaction.
- Supervise service processes to ensure compliance with company standards and quality requirements.
- Establish and maintain relationships with key customers to ensure their needs are met in a timely manner.
- Handle customer complaints and feedback, taking appropriate measures to resolve issues.
- Train and develop service team members to enhance their professional skills.
- Recruit, evaluate, and motivate employees to maintain team stability and efficiency.
- Analyze service data and customer feedback to identify opportunities for improvement and implement necessary measures.
- Introduce and promote new technologies and tools to enhance service efficiency and quality.
- Develop and manage the service department’s budget to ensure resource allocation is reasonable.
- Control costs and optimize service operations for greater efficiency.
- Maintain close cooperation with other departments (e.g., Sales, Technical Support) to improve the overall customer experience.
- Represent the company in industry conferences and events to build professional networks.
Job Responsibilities:
Service Management
Customer Relationship Management
Team Development
Continuous Improvement
Budget Management
Coordination and Collaboration