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Deputy Head of Service

RM 10,000 - RM 15,000 / month

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    Job Responsibilities:

    Service Management

    • Lead and manage the service team to ensure efficient operations.
    • Develop and implement service strategies and plans to enhance customer satisfaction.
    • Supervise service processes to ensure compliance with company standards and quality requirements.

    Customer Relationship Management

    • Establish and maintain relationships with key customers to ensure their needs are met in a timely manner.
    • Handle customer complaints and feedback, taking appropriate measures to resolve issues.

    Team Development

    • Train and develop service team members to enhance their professional skills.
    • Recruit, evaluate, and motivate employees to maintain team stability and efficiency.

    Continuous Improvement

    • Analyze service data and customer feedback to identify opportunities for improvement and implement necessary measures.
    • Introduce and promote new technologies and tools to enhance service efficiency and quality.

    Budget Management

    • Develop and manage the service department’s budget to ensure resource allocation is reasonable.
    • Control costs and optimize service operations for greater efficiency.

    Coordination and Collaboration

    • Maintain close cooperation with other departments (e.g., Sales, Technical Support) to improve the overall customer experience.
    • Represent the company in industry conferences and events to build professional networks.