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Customer Service Representative (Confinement)

  • Full Time, onsite
  • LADIES PARADISE CONFINEMENT SDN BHD
  • Iskandar Puteri, Malaysia
RM 1,700 - RM 2,500 / month

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  • Greet and assist new mothers, visitors, and families with inquiries.
  • Handle bookings, check-ins, and check-outs professionally.
  • Provide detailed information about services, packages, and facilities.
  • Address customer concerns and resolve issues in a timely manner.
  • Coordinate with nurses, caregivers, and housekeeping for smooth operations.
  • Maintain accurate records and assist with administrative tasks.
  • Ensure a clean, welcoming, and comfortable reception area.
  • Minimum SPM or equivalent, prior experience in Customer Service is a plus.
  • Previous experience in customer service, hospitality, or healthcare is preferred.
  • Excellent communication and interpersonal skills.
  • We are seeking candidates with strong communication skills in Mandarin to better serve our diverse customer base.
  • Strong organizational and problem-solving skills.
  • Basic computer skills (Microsoft Office).
  • Willing to work in weekends and public holidays.
  • Competitive Salary – Based on experience and performance.
  • Career Growth & Training – Professional development opportunities.
  • Friendly & Supportive Work Environment – Work with a caring team.
  • Performance Bonuses – Incentives for outstanding service.
  • Annual & Medical Leave – Paid time off for rest and well-being.
  • EPF & SOCSO Contributions – Ensuring financial security and social protection.