
Customer Service Representative (Confinement)
RM 1,700 - RM 2,500 / month
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- Greet and assist new mothers, visitors, and families with inquiries.
- Handle bookings, check-ins, and check-outs professionally.
- Provide detailed information about services, packages, and facilities.
- Address customer concerns and resolve issues in a timely manner.
- Coordinate with nurses, caregivers, and housekeeping for smooth operations.
- Maintain accurate records and assist with administrative tasks.
- Ensure a clean, welcoming, and comfortable reception area.
- Minimum SPM or equivalent, prior experience in Customer Service is a plus.
- Previous experience in customer service, hospitality, or healthcare is preferred.
- Excellent communication and interpersonal skills.
- We are seeking candidates with strong communication skills in Mandarin to better serve our diverse customer base.
- Strong organizational and problem-solving skills.
- Basic computer skills (Microsoft Office).
- Willing to work in weekends and public holidays.
- Competitive Salary – Based on experience and performance.
- Career Growth & Training – Professional development opportunities.
- Friendly & Supportive Work Environment – Work with a caring team.
- Performance Bonuses – Incentives for outstanding service.
- Annual & Medical Leave – Paid time off for rest and well-being.
- EPF & SOCSO Contributions – Ensuring financial security and social protection.
- Career Growth & Training – Professional development opportunities.