Revenue & Collection | Fintech (Open to Fresh Graduate)

Position: Revenue & Collection Coordinator Industry: Fintech Working Duration: 12 months contract (Renewable based on performance) Working Location: 1, First Avenue, Petaling Jaya, 47800, Selangor Working Day/Hours: Monday – Friday; 10am – 7pm. Salary: Basic up to RM 2,500 (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance Job Description : - Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment schedules based on customer's financial situations - Fulfil the KPI’s established by Collection managers - Provide high-quality customer service for delinquent clients based on best practices Skills and knowledge: - Problem-solving and argumentation ability - Excellent communication skills - Negotiation skills to persuade customers to repay the debt - Proven experience as a Collection Specialist or similar role - Customer-oriented and has good customer service skills - Able to work under stress - Good interpersonal skills - Good communication skills - Honest, pro-active, customer-oriented and detail-focused - Meticulous and timeliness in meeting deadlines - Team player If you are interested to apply, please forward your latest resume to [email protected] or [email protected] Subject: Job Application - Revenue & Collection Coordinator