
General Manager (Well known F&B)
RM 18,000 - RM 20,000 / month
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- Customer Experience Excellence:
- Develop and implement systems that enhance customer satisfaction in all outlets.
- Oversee food preparation, ensuring adherence to SOPs for quality and consistency.
- Maintain high standards of cleanliness, meal availability, and scheduling.
- Ensure swift, friendly, and hygienic service.
- Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.
- Building a High-Performing Team:
- Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.
- Establish a training academy and implement ongoing training initiatives.
- Set up incentive structures, reporting lines, and processes to reward performance.
- Address underperformance promptly to maintain a high standard of operations.
- Profitability & Financial Management:
- Manage the P&L of outlets. Drive revenue through excellent service and local store marketing.
- Optimize labor costs and reduce overhead expenses in logistics, management, and waste.
- Expansion & Growth:
- Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet).