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General Manager (Well known F&B)

RM 18,000 - RM 20,000 / month

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    • Customer Experience Excellence:
      • Develop and implement systems that enhance customer satisfaction in all outlets.
      • Oversee food preparation, ensuring adherence to SOPs for quality and consistency.
      • Maintain high standards of cleanliness, meal availability, and scheduling.
      • Ensure swift, friendly, and hygienic service.
      • Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.
    • Building a High-Performing Team:
      • Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.
      • Establish a training academy and implement ongoing training initiatives.
      • Set up incentive structures, reporting lines, and processes to reward performance.
      • Address underperformance promptly to maintain a high standard of operations.
    • Profitability & Financial Management:
      • Manage the P&L of outlets. Drive revenue through excellent service and local store marketing.
      • Optimize labor costs and reduce overhead expenses in logistics, management, and waste.
    • Expansion & Growth:
      • Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet).