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- Achieve and exceed sales targets and profitability goals for the store.
- Monitor sales performance metrics (KPI) such as daily revenue, conversion rates, and average basket size.
- Implement sales strategies and in-store promotions to drive revenue growth.
- Manage all day-to-day store operations, including opening and closing procedures, cash handling, and POS system accuracy.
- Ensure stock levels are maintained, conduct regular inventory counts, and manage replenishment to avoid overstock or stockouts.
- Maintain compliance with company policies and ensure a clean, organized, and visually appealing store environment.
- Deliver excellent customer service to ensure a premium shopping experience for every customer.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Lead by example to ensure the team provides personalized and engaging service.
- Recruit, train, and develop a team of sales associates.
- Set clear goals, provide performance feedback, and foster a positive work environment.
- Create and manage staff schedules to ensure optimal coverage and productivity.
- Act as a brand ambassador by promoting Cabbeen’s values and unique fashion style.
- Maintain high visual merchandising standards to reflect the brand’s identity.
- Collaborate with marketing teams to execute in-store events or campaigns.
- Submit daily, weekly, and monthly sales reports to the business owner or regional manager.
- Provide insights on market trends, customer preferences, and competitor activity.
- Communicate effectively with the team to align goals and ensure smooth operations.
1. Sales & Profitability
2. Store Operations Management
3. Customer Experience
4. Team Leadership & Management
5. Brand Representation
6. Reporting & Communication
- Diploma or Degree in Retail Management, Business Administration, or a related field.
- At least 3-5 years of experience in retail management, preferably in the fashion or apparel industry.
- Proven ability to meet sales targets and manage store operations.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Proficient in retail management software and Microsoft Office (Excel, Word, PowerPoint).
- Passionate about fashion and keeping up with trends.
- Results-oriented and proactive in identifying solutions.
- Strong organizational skills and ability to multitask.