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Customer Service Specialist

RM 2,300 - RM 2,500 / month

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  • Set up and manage the warranty claims process for vape products.
  • Assist customers in troubleshooting product issues before processing claims.
  • Draft and refine warranty policies based on customer needs and industry best practices.
  • Verify warranty eligibility and collaborate with logistics for replacements or repairs.
  • Maintain accurate records of claims and identify recurring product issues.
  • Provide professional customer support through phone, email, and chat.
  • Work closely with internal teams to improve product quality and service efficiency.
  • Ensure compliance with industry regulations and company policies.
  • Achieve at least Diploma certificate.
  • Experience in policy drafting and process improvement is a plus.
  • Fresh graduate is welcome to apply.
  • Excellent Communication Skills in Mandarin, English and Bahasa Malaysia.
  • Strong Problem-solving Skills and experience handling warranty claims.
  • SOCSO/EPF
  • Annual Leave
  • Medical Leave
  • Performance bonus