Customer Service Associate

Duties and Responsibilities:

 Open and maintain customer accounts by recording account information

 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

 information and analyzing customer needs

 Contribute to team effort by accomplishing related results as needed

 Manage large amounts of incoming Calls / Chats

 Identify and assess customers’ needs to achieve satisfaction

 Build sustainable relationships of trust through open and interactive communication

 Provide accurate, valid and complete information by using the right methods/tools

 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

 Follow communication procedures, guidelines and policies

 Go the extra mile to engage customers

 Resolve customer complaints via phone, email, mail or social media

 Greet customers warmly and ascertain problem or reason for calling

 Act as the company gatekeeper

 Suggest solutions when a product malfunction

 Attempt to persuade customer to reconsider cancellation

 Inform customer of deals and promotions

 Sell products and services

 Work with customer service manager to ensure proper customer service is being delivered

 Close out or open call records

 Compile reports on overall customer satisfaction

 Read from scripts

 Handle changes in policies or renewals

 Resolve customer complaints via phone, email, mail or social media

Role: Customer Service Associate

Location: Cyberjaya, Malaysia

Monthly Salary: MYR2025 (basic) + MYR100 (attendance allowance) + RM300 (KPI allowance)

Date of joining: 11th March

Shifts: 8am - 5pm | 9am - 6pm | 3pm -12am (Monthly rotational, 5 days per week)

Position Summary:

A Customer Service Associate’s role is to handle all incoming inquiries on Lazada products, technologies, programs, policies and services. They are able to handle inquiries via all media channels both inbound, chat and email tickets.

Immediate joining, open for fresh graduated only SPM is required

5 days work and perm hiring