Client Relations Specialist

RM 3,000 - RM 3,600 / month

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Assist the sales team with administrative tasks such as preparing and sending out quotes and invoices, processing orders, and updating customer information in the database.
Assist in the preparation of sales presentations, reports, and proposals.
Providing sales training to new onboarding sale staffs.
Maintain accurate sales data and generate reports on sales performance and customer trends.
Provide customer support by answering phone calls, responding to emails, replying WhatsApp and Skype messages and handling customer inquiries and complaints in a professional and timely manner.
Build and maintain positive relationships with clients, ensuring their needs are met efficiently.
Follow up with clients to ensure satisfaction and address any concerns.
Work closely with Finance, Operations, and Dealing teams to ensure efficient communication and coordination of sales-related activities.
Assist in the implementation of customer service policies and procedures to improve the client experience.
Perform other administrative tasks as assigned by the sales manager.
Stay updated on company products, services, and industry trends to provide better support to clients and the sales team.

Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.
Proven experience in Customer Service, Sales Support, or Administrative roles.
Excellent languages skills in Mandarin, English and Bahasa Malaysia to ensure smooth communication with clients and vendors.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Strong Organizational and Multitasking Skills with attention to detail.
Ability to work in a fast-paced environment and handle customer interactions professionally.