
Customer Service Executive (Start Date:11th/ 12th Mar)
RM 1,800 - RM 2,125 / month
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- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming Calls / Chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
Apply Now! Send your CV!
Email: [email protected]
WhatsApp: +6010-9638689
Job Role: Customer Service Representative Location: Cyberjaya Language: Bahasa Malaysia & English Start Date: 11th March 2025 Requirement: Minimum SPM, No experience required (Training provided) Interview: 15-minute online interview today Work Hours (Rotational shifts between below shifts): - 8:00 AM – 5:00 PM - 9:00 AM – 6:00 PM - 3:00 PM – 12:00 AM Job Responsibilities: - Handle inbound & outbound customer inquiries. - Provide excellent customer service. - Resolve issues efficiently and professionally.
- Permanent position
- Attendance allowance: MYR100
- KPI allowance: MYR300