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Customer Service Assistant Manager @ Tanjung Langsat #FoodManufacturing

RM 4,000 - RM 7,000 / month

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Operations Management:

- Ensure all the orders are being entered and processed according to current procedures.

- Ensure the Customer Service teams are checking the incoming emails and monitoring the Order Shared file is being updated by checking if the team replies.

-Delivering a comprehensive service to enquiring customers - Liaises interfaces between relevant internal departments, assists with the smooth information and stock priorities for customer information purposes.

- Analyse statistics and compile accurate reports.

- Take ownership of customers issues and follow problems through to resolution

- Assist in completing the duties of the customer service manager

- Creating effective customer service procedures, policies, and standards.

- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

People Management

- Work with Customer Service Manager to ensure quality customer service and help supervise team members who have diverse talents and responsibilities.

- Discuss with Customer Service Manager to develop and report on strategic plans for team objectives

- Identify training needs of existing staff to support the Company’s strategy and to ensure the yearly objectives will be achieved. -

Identify and support staff mentoring needs ensuring support is given in a timely and effective manner.

- Ensure all staff adhere to the Company’s current policies and procedures.

Ad-Hoc Assignments

- Participate in ad-hoc projects or tasks assigned by management and ensure timely completion.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM7,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Performance bonus

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person