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Jobs or company...

Sales Operations Manager

RM 6,000 - RM 10,000 / month
Checking job availability...
Original
Simplified

Review of Sales & Business Growth

  • Support SCCM to develop and implement sales strategies to achieve revenue and volume targets.
  • Monitor and track weekly, MTD and YTD sales performance against forecast and budget.
  • Analyze rootcase for non-performance of sales from salesperson, territory, brands and SKU level
  • Propose mitigation sales action plan and implement the agreed plan.
  • Identify best practice and opportunity to cross implement to improve weak performing territory or salesperson
  • Analyze distribution opportunities between weighted and numeric expansion and implement findings to grow sales runs volume
  • Assist the SCCM in monitoring sales performance, analyzing market trends, and tracking competitor activities.
  • Work closely with the marketing team to execute trade promotions and enhance branding strategies.
  • Implement on time in full KPI for new product listings and launches.

In store presence and promotions implementation

  • Implement all brand related in store from on shelf presence, off homebase, promotion actuation, price implementation especially for all price down offers.
  • Ensure all pricings and competitive activities are reported on timely basis
  • Track all pricing promotions to review effectiveness
  • Track and monitor aul displays instructed are implemented on time

Claims Management

  • Manage all customer claims, timely and accurately.
  • Liaise with finance to solve all claim related issues within agreed timeline.

Operations & Supply Chain Management

  • Work closely with Purchasing, ensuring demand-supply alignment.
  • Collaborate with warehouse, logistics to achieve SLA target

Forecasting & Demand Planning

  • Lead sales forecasting to align production and supply chain needs.
  • Work with finance to develop accurate sales forecasts and budgets.
  • Use historical data and market trends to improve forecasting accuracy.
  • Oversee monthly sales forecast planning with forecast accuracy target as determined by the company.
  • Review by salesperson for bottoms up forecast submission that reflects promotions, festivity, marketing brand plans, no product pipeline and subsequent replenishment, shelf space expansion and or distribution drive.
  • Align with sales managers on the final monthly forecast submission.

Team Leadership & Performance

  • Track KPIs to drive performance management.
  • Collaborate to cultivate a high-performance, customer-focused team culture.

Compliance & Reporting

  • Ensure adherence to company policies, regulations, and safety standards.
  • Prepare performance reports on sales operational efficiency.
  • Work with finance and HR to maintain cost control

Branch HR and administrative needs

  • Oversee administrate matters to ensure safe and good working environment

Account Management

  • Review and approve new accounts.

Order Processing

  • Release pending (KIV) order requests.

Aging Analysis

  • Conduct aging reviews for all agencies.

Internal Spending Oversight

  • Manage internal expenditures (e.g., extra claims, parking funds, company budgets).
  • Collaborate with the Finance team on tracking and budgeting.

Requirements:

  • Bachelor's degree or higher in Marketing, Business Administration, Supply Chain Management, or a related field.
  • Minimum 5-8 years of experience in sales operations or sales support within the FMCG industry, with team management experience preferred.
  • Proficient in Excel, Power BI, SAP, or other BI tools to analyze sales data, inventory levels, and market trends to provide actionable insights.
  • Strong understanding of order processing, inventory control, sales forecasting, and customer relationship management (CRM) to ensure smooth sales operations.
  • Ability to develop and manage sales operations budgets, optimize sales costs, and improve profitability.
  • Problem-solving abilities to handle challenges in a fast-paced environment.
  • Fluency in English is required; proficiency in Mandarin is an advantage.

Job Type: Full-time

Pay: RM6,000.00 - RM10,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Yearly bonus

Application Question(s):

  • What's your expected monthly basic salary?
  • How much notice are you required to give your current employer?
  • How many years of working experience in FMCG with Sales Operations?

Language:

  • Mandarin (Required)