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Job Descriptions:
- To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
- To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- To prepare, compile and provide update report
- To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
- To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
- Liaise with project team and contractors on rectification works
- Attend meetings pertaining to issues on defects
- Prepare reply letter to relevant parties when needed
- Maintain good relationship between sales person, customers and internal support team.
- Filing and keep track of documents.
- Ad-Hoc task assigned by superior.
Job Requirements:
- At least 1 year of working experience in customer service/property related industry
- Fresh graduate(s) are encouraged to apply too
- Independent, pro-active, result-driven, customer oriented with good communication skills.
- Good knowledge in landed property township, individual or strata property / building and commercial buildings.
- Knowledge of Strata Title Act and Building & Common Property Act & UBBL Act will be an added advantage.
- To be based at Dengkil, Cybersouth
Job Type: Contract
Pay: From RM2,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your minimum salary expectation for this role?
- How long is your notice period?
Education:
- STM/STPM (Preferred)
Work Location: In person