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OVERALL PURPOSE OF JOB
- Brand Ambassador of Carro assisting on finding the perfect vehicle to suit customers lifestyle and needs.
- Product Genius are specially trained to help customers get familiar with all aspects of vehicles – before, during, and after purchase. Product genius certified and undergo training and product examination.
- Attracts potential customers by assisting to find a suitable and perfect car for the customer that is suitable with their wage's income.
- Contributes to team effort by accomplishing related results as needed.
ROLES & RESPONSIBILITIES
- Plan and execute roadshow events in government sectors and shopping complexes to generate leads
- Functionally reports to Branch Manager and Area Sales Manager.
- Based in Retail Experience Centers nationwide - RX1, RX2 and RX4.
- Professionally attend to all customers' needs and enquiries according to Retail Experience SLA.
- First contact person to handle customers' complaints pre and post sales.
- Handling of Bookings for both Inspections and Test Drives in RX1 & RX2.
- Manage the slot availability for both Test Drives and Inspections in Retail Centers.
- Manage the service bookings for Retail Customer on regular maintenance in RX3.
- On the financing needs - to consult the customers on their financials, commitment, loan capacity, existing loan balances and explains in depth on the implications of HP Loans.
- On the Insurance needs - to provide the customers the optimum insurance coverage based on the car purchased, and the unique selling point of each Motor Vehicle Insurance products in the market.
- Upsells the Financial and Insurance products offered by the Company."
MISCELLANEOUS
- Follow up customer during the sales processes and after sales.
- Conducting Test Drive, Collecting Booking Fees and Loan Documentation submissions.
- Performing a good customers service to the end customers ensure the car condition before delivery to customers, and collect the feedbacks from the customers for enhancement purpose,
- Report the correct sales number in the daily reporting and the CRM system /CARRO.
JOB SPECIFICATION
- Interested in travelling in Klang Valley area
- Relevant Sales Experience in Automotive industry
- Skills: Team player, Critical Thinking, Customer Service Experience, Sales Oriented
Job Type: Full-time
Pay: From RM2,200.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
License/Certification:
- Driving Licence (D) (Preferred)
Work Location: In person