M
ASSISTANT OUTLET MANAGER
RM 3,000 - RM 3,500 / month
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- Assist with the development of Standards & Procedures, in keeping with the hotel policies and procedures.
- Ensure all the staff to carry out the task according to the S&P.
- Complies with the hotel specific. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations
- Assist with the management of outlet service.
- Assist with the management of cash handling procedures and banking procedures.
- Oversee the preparation of daily banking and cash flow reports.
- Monitor standards of guest facilities and services.
- Control stock and monitor stock security procedures.
- POS. systems (Captain orders, shift change control of cash)
- Control and check daily operation of all POS. systems
- Ensure that all Cash floats and all systems are as per the P&P of the accounting department
- Ensure that all Checks are posted accurately to the appropriate codes and departments
- Training, development and rostering of staff.
- Determining and implementing on going training needs for associates at different levels.
- Attend and conduct departmental, and Interdepartmental meetings
- Conduct daily pre meal meeting with Dinning Room associates to keep them informed of updates, new directions, policies and procedures and daily menu items
- Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger
- Adhere to the hotel’s security and emergency policies and procedures.
- Seek opportunities to continually improve guest service.
- Establish and maintain effective guest relations.
- Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image.
- Communication with guests in a manner which promotes goodwill, trust and satisfaction.
- Take appropriate action to resolve guest complaints.
Job Type: Full-time
Pay: RM3,000.00 - RM3,500.00 per month
Work Location: In person