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ASSISTANT OUTLET MANAGER

RM 3,000 - RM 3,500 / month

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  • Assist with the development of Standards & Procedures, in keeping with the hotel policies and procedures.
  • Ensure all the staff to carry out the task according to the S&P.
  • Complies with the hotel specific. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations
  • Assist with the management of outlet service.
  • Assist with the management of cash handling procedures and banking procedures.
  • Oversee the preparation of daily banking and cash flow reports.
  • Monitor standards of guest facilities and services.
  • Control stock and monitor stock security procedures.
  • POS. systems (Captain orders, shift change control of cash)
  • Control and check daily operation of all POS. systems
  • Ensure that all Cash floats and all systems are as per the P&P of the accounting department
  • Ensure that all Checks are posted accurately to the appropriate codes and departments
  • Training, development and rostering of staff.
  • Determining and implementing on going training needs for associates at different levels.
  • Attend and conduct departmental, and Interdepartmental meetings
  • Conduct daily pre meal meeting with Dinning Room associates to keep them informed of updates, new directions, policies and procedures and daily menu items
  • Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger
  • Adhere to the hotel’s security and emergency policies and procedures.
  • Seek opportunities to continually improve guest service.
  • Establish and maintain effective guest relations.
  • Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image.
  • Communication with guests in a manner which promotes goodwill, trust and satisfaction.
  • Take appropriate action to resolve guest complaints.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: In person