
Service Desk Specialist
RM 3,500 - RM 4,500 / month
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Job tasks
- Provide remote L1 Support to End Users;
- Analyzing problem & putting correct resolution in place;
- Troubleshooting and relating resolution procedures to non-technical end- users,
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
- Monitoring the correct timelines (SLA)
- Contact with the end user via phone, e-mail & chat,
- Providing input toward Knowledge base maintenance.
Required skills
- Excellent communication skills in English and Mandarin language
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
- Rotational weekend shift
- Fully onsite
- Work on Malaysia public holiday and receive replacement leave.
- Dayshift (7.30am - 4.30pm, 8.30am - 5.30pm, 10am - 7pm) & no night shift
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- What is your notice period?
- What is your current salary?
- What is your expected salary?
- Are you Malaysian?