Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
H

Customer Onboarding Specialist

RM 4,000 - RM 8,800 / month
Checking job availability...
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As a Customer Success Onboarding Specialist at Hatio, you will play a crucial role in ensuring our new customers have a seamless and successful onboarding experience. You will work closely with customers to understand their needs, guide them through the onboarding process, and set them up for long-term success with our products and services.

Key Responsibilities:

  • Onboarding Management:
  • Lead the onboarding process for new customers, ensuring they are set up correctly and efficiently.
  • Conduct onboarding sessions, providing training and support on our products and services.
  • Customize onboarding plans to fit the unique needs and goals of each customer.
  • Customer Relationship Building:
  • Establish strong relationships with new customers, acting as their main point of contact during the onboarding phase.
  • Communicate regularly with customers to ensure they are satisfied and address any concerns or questions they may have.
  • Customer Support:
  • Provide proactive support to new customers, troubleshooting issues and offering solutions promptly.
  • Collaborate with the Customer Support team to ensure a smooth transition from onboarding to ongoing support.
  • Documentation and Feedback:
  • Maintain detailed records of customer interactions, onboarding progress, and feedback.
  • Gather and analyze customer feedback to continuously improve the onboarding process.
  • Collaboration and Improvement:
  • Work closely with the Sales, Product, and Customer Success teams to ensure alignment and a consistent customer experience.
  • Identify opportunities for process improvements and contribute to the development of best practices for onboarding.

Skills and Qualifications:

  • Bachelor’s degree in Business, Communications, or a related field.
  • Proven experience in customer success, onboarding, or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to customer support.

Desired Attributes:

  • Empathetic and customer-focused, with a passion for helping others succeed.
  • Detail-oriented and organized, with the ability to manage complex onboarding processes.
  • Team player with a collaborative mindset, willing to work cross-functionally to achieve goals.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • The chance to make a meaningful impact on the success of our customers and the growth of Hatio.

Job Type: Full-time

Pay: RM4,000.00 - RM8,800.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Retention bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Bahasa (Preferred)

License/Certification:

  • Mandarin (Preferred)