
Housekeeping Manager
Salary undisclosed
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HOUSEKEEPING MANAGER - KINABALU PARK
JOB DESCRIPTION:
To be responsible for the efficient service of day to day operations and administration of Housekeeping Department through adherence to the procedures for that department.
- Responsible for directing and administering all Housekeeping operations to ensure the overall cleanliness and product quality of the Company.
- Together with your team in ensuring that all guests is provided with maximum efficiency of service and comfort and maintain guest interaction that will positively impact the guests experience while staying at the Resort.
- Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counselling and evaluations and delivering recognition and reward.
- Monitors personnel to ensure that rooms, particularly those of VIPs, Club guests and suites receive special attention.
- Help to identifies training needs, establishes monthly and yearly training plan and implement training sessions.
- Schedules routine inspections with Supervisors of occupied, vacant and maintenance rooms and public areas.
- Inspects guestrooms and all Housekeeping areas on a regular basis to ensure furnishings, facilities and equipments are clean and in good order, well maintained and replaced or refurnished as required.
- Actively involved in all projects carried out by Housekeeping such as re-furbishing, new uniform, renovations etc.
- Ensures Housekeeping personnel are familiar with in-house facilities and promotions for the purpose of assisting the guests.
- Assists in monitoring and controlling on an on-going basis, departmental costs to ensure performance against budget.
- Controls and take inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs controlled.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labelling of hazardous supplies in accordance with Local Authorities and Company’s regulations.
- Implements and monitors Housekeeping procedures including lost & found, key control, security and emergency procedures health and safety for Staffs and guests.
- Works closely with the Laundry personnel/Laundry Service providers to ensure that all house and guests laundry delivered on time.
- Any other task as may be delegated by the Management from time to time.
Job Type: Full-time
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Meal allowance
- Professional development
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Ranau: Reliably commute or planning to relocate before starting work (Required)
Education:
- Malaysian Special Skills Certificate (Required)
Experience:
- HOUSEKEEPING: 3 years (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
Expected Start Date: 04/01/2025