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Customer Service (Mandarin Speaker)

RM 3,000 - RM 4,000 / month

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Requirements

  • Applicants with more than 1 year of sales experience, and those with relevant experience in Internet sales are preferred;
  • Have strong customer communication and negotiation skills, and skilled customer relationship mining and in-depth capabilities;
  • Have good learning ability, execution ability, pressure resistance, strong sense of responsibility and patience;
  • Have high enthusiasm for sales work and customer service fields;
  • Have fluent English & ------Mandarin communication skills to liaise with stakeholders.

Responsibility

  • 1. Based on department goals, customize your own sales goals every month and complete monthly targets according to the goals;
  • 2. Explore the potential needs of high sea users, provide timely and professional services to each user, and form an integrated customer service and sales;
  • 3. Respond to and answer users' online inquiries in a timely manner to establish ongoing customer relationships;
  • 4. Maintain and develop each assigned customer online and offline with a positive and responsible service attitude and professional knowledge reserve;
  • 5. Provide timely feedback on abnormal situations, handle user inquiries in a timely manner, and serve as an effective bridge for communication between the platform and customers;
  • 6. Analyze and summarize the work process and suggestions made by users, and provide timely feedback;
  • 7. Cooperate across departments, actively cooperate with assistance and solve problems;
  • 8. Work proactively, Comply with arrangements of superiors, and complete work tasks with quality and quantity.
  • 9. Any other matters as requested by the department manager.

Benefits

  • EPF
  • SOCSO
  • Annual incremental
  • Annual leave
  • Medical benefit
  • Training will be provided
  • Career development
  • Allowance Provided
  • 5 Working Days
  • Team Building

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • 13th month salary
  • Performance bonus

Work Location: In person