
Customer Service (Mandarin Speaker)
RM 3,000 - RM 4,000 / month
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Requirements
- Applicants with more than 1 year of sales experience, and those with relevant experience in Internet sales are preferred;
- Have strong customer communication and negotiation skills, and skilled customer relationship mining and in-depth capabilities;
- Have good learning ability, execution ability, pressure resistance, strong sense of responsibility and patience;
- Have high enthusiasm for sales work and customer service fields;
- Have fluent English & ------Mandarin communication skills to liaise with stakeholders.
Responsibility
- 1. Based on department goals, customize your own sales goals every month and complete monthly targets according to the goals;
- 2. Explore the potential needs of high sea users, provide timely and professional services to each user, and form an integrated customer service and sales;
- 3. Respond to and answer users' online inquiries in a timely manner to establish ongoing customer relationships;
- 4. Maintain and develop each assigned customer online and offline with a positive and responsible service attitude and professional knowledge reserve;
- 5. Provide timely feedback on abnormal situations, handle user inquiries in a timely manner, and serve as an effective bridge for communication between the platform and customers;
- 6. Analyze and summarize the work process and suggestions made by users, and provide timely feedback;
- 7. Cooperate across departments, actively cooperate with assistance and solve problems;
- 8. Work proactively, Comply with arrangements of superiors, and complete work tasks with quality and quantity.
- 9. Any other matters as requested by the department manager.
Benefits
- EPF
- SOCSO
- Annual incremental
- Annual leave
- Medical benefit
- Training will be provided
- Career development
- Allowance Provided
- 5 Working Days
- Team Building
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Work Location: In person