Waiter/Waitress

Main Purpose of the Job: The Waiter serves tables and attends to the needs of guests in the hotel’s dining areas. Key Tasks & Responsibilities: 1. Maintain familiarity with menu items, specials and restaurant information 2. Set tables according to service standards or type of event 3. Setting up of service stations, polishing of silverware, folding of napkins and other preparations for daily operations 4. Welcome customers and present menus 5.Answer questions, make menu recommendations and inform guests of any specials 6. Take meal and beverage orders from customers and communicate these to the kitchen, as well as additional meal requirements, allergies, dietary needs, and/or special requests 7. Prepare drinks and serve them to customers 8. Collect prepared food orders from the kitchen, verify that they are correct, and ensure adherence to the company’s standards in terms of product quality and presentation 9. Deliver meals and beverages to tables 10. Check that customers are satisfied with their meals and up-sell additional products when appropriate 11. Report customer problems and complaints pertaining to F&B to superiors 12. Clean tables after customers left then clear empty plates, glasses and silverware and send to kitchen for cleaning 13Prepare and present bills to customers and process payment. 14. Keep the restaurant and bar clean and comply with all regulations and procedures with regard to health, safety, sanitation, and food hygiene within the F&B department 15.Monitor dining area and bar equipment and report issues to superiors