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Customer Support (Mandarin) – E-Hailing | Fresh Grads Welcome!

  • Full Time, onsite
  • AGENSI PEKERJAAN JOBSCOPER SDN BHD
  • Iskandar Puteri, Malaysia
RM 3,000 - RM 4,000 / month

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  • Customer Support – Handle inbound calls for inquiries, complaints, feedback, and product-related issues.
  • Service Excellence – Provide accurate information and exceed customer expectations.
  • Team Collaboration – Work together to meet KPIs and service level agreements (SLA).
  • Minimum Qualification – SPM or higher.
  • Language Requirement – Must be proficient in Mandarin.
  • Fresh Graduates Welcome – No experience needed; full training provided.
  • Shift Flexibility – 24/7 rotational shifts (5.5/6 days per week, 9-hour shifts including 1-hour lunch).
  • Work Location – Based in Petaling Jaya.
  • Training Provided – Comprehensive training to support career growth.
  • Full Benefits – EPF, SOCSO, sick leave, and annual leave.
  • Employee Recognition – Quarterly staff appreciation programs.
  • Career Progression – Customer Service Executive > Senior Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
  • Internal Job Program (IJP) – Opportunity to transfer to preferred departments (e.g., Finance, HR) after 1 year for new challenges.