
Application Specialist Support
RM 2,500 - RM 4,000 / month
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- Troubleshoot and resolve customer issues related to our accounting software through phone, email, and chat.
- Analyze and diagnose root causes of technical problems, delivering clear and actionable solutions.
- Communicate effectively with customers of varying technical expertise, ensuring they understand troubleshooting steps and solutions.
- Conduct engaging training sessions to educate customers on the functionalities and features of our accounting software.
- Stay up-to-date with product knowledge through regular training and self-learning.
- Document technical issues, resolutions, and best practices to enhance our knowledge base.
- Collaborate with the development team to identify, report, and follow up on software bugs and potential improvements.
- Maintain high standards of customer service to ensure a positive experience in all interactions.
- Language Required: Mandarin, English and Bahasa Malaysia.
- Candidates must possess at least Diploma.
- Fresh Graduates are welcomed to apply.
- Strong Understanding of Accounting Principles and Familiarity with Accounting Software Concepts.
- Excellent Communication and Interpersonal Skills, with the ability to Simplify and Explain Complex Technical Issues.
- Patience, Empathy, and a Positive Attitude to Troubleshoot Problems and Manage Customer Concerns Effectively.
- Proficiency in using Computers and Various Software Applications.
- Self-Motivated and Able to Work Independently while Managing a High Volume of Support Requests.
- Demonstrated Willingness to Learn and Keep Abreast of the Latest Developments in Software Technology.
- KPI
- Performance Appraisal