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Application Specialist Support

RM 2,500 - RM 4,000 / month

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  • Troubleshoot and resolve customer issues related to our accounting software through phone, email, and chat.
  • Analyze and diagnose root causes of technical problems, delivering clear and actionable solutions.
  • Communicate effectively with customers of varying technical expertise, ensuring they understand troubleshooting steps and solutions.
  • Conduct engaging training sessions to educate customers on the functionalities and features of our accounting software.
  • Stay up-to-date with product knowledge through regular training and self-learning.
  • Document technical issues, resolutions, and best practices to enhance our knowledge base.
  • Collaborate with the development team to identify, report, and follow up on software bugs and potential improvements.
  • Maintain high standards of customer service to ensure a positive experience in all interactions.
  • Language Required: Mandarin, English and Bahasa Malaysia.
  • Candidates must possess at least Diploma.
  • Fresh Graduates are welcomed to apply.
  • Strong Understanding of Accounting Principles and Familiarity with Accounting Software Concepts.
  • Excellent Communication and Interpersonal Skills, with the ability to Simplify and Explain Complex Technical Issues.
  • Patience, Empathy, and a Positive Attitude to Troubleshoot Problems and Manage Customer Concerns Effectively.
  • Proficiency in using Computers and Various Software Applications.
  • Self-Motivated and Able to Work Independently while Managing a High Volume of Support Requests.
  • Demonstrated Willingness to Learn and Keep Abreast of the Latest Developments in Software Technology.
  • KPI
  • Performance Appraisal