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Customer Service (Mandarin & English) | Mon-Fri

RM 3,500 - RM 4,000 / month

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  • Customer Inquiry Handling – Manage inbound & outbound calls professionally.
  • Fast Problem Resolution – Provide timely solutions to customer issues.
  • Customer Satisfaction – Ensure excellent service aligned with company standards.
  • High Call Volume Management – Handle large numbers of calls efficiently.
  • Complaint Handling – Offer appropriate solutions within set timeframes & follow up for resolution.
  • Record Keeping – Maintain customer interaction logs, account processing & documentation.
  • Policy Compliance – Adhere to communication procedures, guidelines & policies.
  • Fresh Graduates Welcome – No experience required, min SPM (pass BM & Sejarah).
  • Working Hours – Monday to Friday, 8 AM - 6 PM.
  • Language Skills – Proficient in Mandarin & English (spoken & written).
  • Customer Service Advantage – Experience is a plus but not mandatory.
  • Key Skills – Strong telephone etiquette, computer literacy (Excel/Word), communication, and multitasking abilities.
  • 5-Day Work Week – Enjoy a balanced work schedule.
  • Rest & Relax Area – Comfortable space for breaks.
  • Employee Recognition – Quarterly appreciation for outstanding performance.
  • High OT Allowances – Earn more with attractive overtime pay.
  • Free Shuttle Service – Convenient transport to Ara Damansara LRT station (selected schedule).