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Senior Technical Support Engineer

Salary undisclosed

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• Provide advanced support for client issues escalated from Junior Technical Support. • Perform system maintenance tasks such as updates, patches, and configurations. • Manage server security, including SpamExperts antispam and Imunify360 security. • Monitor and optimize server performance and capacity. • Assist in the provisioning and management of cloud hosting/VPS and dedicated servers. • Mentor and train Junior Technical Support. • Document processes and maintain updated technical documentation.