Epicareer Might not Working Properly
Learn More

Customer Service English_ (Intake 12th March)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Cyberjaya, Malaysia
RM 2,100 - RM 2,200 / month

Checking job availability...

Original
Simplified
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming Calls / Chats
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunction
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts  Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

    You can connect with me directly on [email protected] OR WhatsApp me on +60 11-1627 3728 for more details.

Role: Customer Service Associate

Location: Cyberjaya, Malaysia

Monthly Salary: MYR2025 (basic) + MYR100 (attendance allowance) + RM300 (KPI allowance)

Date of joining: 12th March

Shifts: Day shifts (Monthly rotational, 5 days per week)

Must be SPM holder and available to start work from 12th March, Wednesday.

You can connect with me directly on [email protected] OR WhatsApp me on +60 11-1627 3728 for more details.

  • Immediate joining
  • open for fresh graduated only SPM is required
  • 5 days work and perm hiring

    You can connect with me directly on [email protected] OR WhatsApp me on +60 11-1627 3728 for more details.