Key Responsibilities:- Manage the daily operations of the company’s community platforms (Telegram and inhouse app), plan and execute community activities to increase user engagement.
- Initiate discussions, guide conversations, and encourage participation among community members, maintaining an active and positive atmosphere.
- Respond promptly to user inquiries, address concerns, and provide professional support and services.
- Collect and analyze community data to provide effective improvement suggestions, enhancing community management results.
- Collaborate closely with marketing, product, and customer service teams to ensure accurate information delivery and smooth execution of activities.
- Continuously follow up on and respond to user feedback, ensuring their needs are met.
- Manage and monitor advertisements, promotions, and other marketing activities within the community to ensure compliance with company standards and policies.
- Maintain and expand the community size, attracting new members and retaining the engagement of existing users.
