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Key Responsibilities: Recruitment & Staffing: Collaborate with retail management to assess staffing needs and recruit talent that aligns with our company culture and retail operations. Manage the end-to-end recruitment process, from job postings to interviews and onboarding, ensuring the selection of candidates with a strong customer service orientation. Employee Relations: Act as a first point of contact for employee concerns, providing guidance and resolving issues in alignment with company policies and procedures. Foster a positive work environment by addressing employee needs and promoting a culture of inclusivity and engagement. Training & Development: Assist in the creation and delivery of training programs tailored to retail employees, focusing on customer service excellence, compliance, and product knowledge. Track and monitor training progress, ensuring retail employees are equipped with the skills to excel in their roles. Performance Management: Support retail management in conducting performance evaluations, setting goals, and providing feedback to improve employee performance. Help identify opportunities for employee growth and career development within the retail sector. Compliance & Reporting: Ensure that all HR policies and procedures comply with local labor laws and retail-specific regulations. Maintain accurate employee records and HR documentation. Retail-Specific HR Solutions: Understand and address the unique HR challenges within a retail setting, such as high turnover rates, seasonal staffing, and employee scheduling. Collaborate with other departments to develop innovative solutions that optimize employee engagement and retention in retail environments. Education & Experience: Bachelor’s degree in Human Resources, Business Administration, or a related field. Prior experience in a retail environment, preferably in a leadership or HR capacity. Skills & Abilities: Strong understanding of retail HR challenges and employee dynamics. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple tasks and priorities in a fast-paced environment. Proficiency in Microsoft Office Suite and HR software/systems. Personal Attributes: Empathetic and approachable with a focus on building strong relationships with employees. Strong organizational skills with attention to detail. Ability to work collaboratively in a team-oriented environment.