Relationship Bureau Officer

Job Responsibilities Build and maintain positive relationships with customers and property agent partners. Collaborate with marketing and sales teams to personalize marketing and sales interactions. Resolve customer complaints quickly and efficiently. Manage customer communications relating to new products and services. Monitor and maintain customer satisfaction ratings. Reinforce customer loyalty. Review customer care practices on a continual basis to ensure that all customers are getting the attention they deserve. Implement customer analysis to identify trends and opportunities to generate higher sales revenue. Expand the customer base by upselling and cross-selling. Use social media to engage with customers. Create positive relationships with new customers to build the Company’s customer base. Analyze the competition for better customer relations strategies. Job Requirements Bachelor’s degree in Public Relations, Communications, Marketing, Business Administration, or a related field. 1–3 years of experience in customer service, public relations, or client relations. Experience in handling corporate communication and media relations is a plus. Strong verbal and written communication skills. Excellent interpersonal and relationship-building abilities. Ability to craft persuasive messaging and manage brand reputation. Strong presentation and negotiation skills.