Learning & Development Coordinator, MY & SG

Key Duties/Responsibilities:

• Induct and train new and internally promoted retail PIC on the groups policies and procedures through bespoke training plans and management courses to ensure stable integration within their new roles
• Follow up with retail PIC who have attended training to confirm their understanding of all company policies and procedures
• Manage the Supervisor Development Programme through sign off process to ensure they have been inducted into their new role in accordance with companies’ policies and procedures
• Support retail in delivering a high level of customer service across all stores, providing detailed analysis to areas and providing action plans on how to increase performance for underperforming stores
• Ensure accurate records are kept on a monthly basis for all who attend relevant training
• Work closely with In-Country Manager/Area Managers in order to solve specific training problems either on a one-to-one basis or in groups
• Build and forge successful working relationships with relevant personnel across various departments at Head Office, in order to maximise opportunities in relevant territories
• Identify trainer stores with good practices and availability to welcome and train new team members and retail PIC
• Support new store openings including recruitment, training, team inductions and retail support during opening trade across SEA
• Develop and manage JD E-Learning platform to meet the training and reporting needs of the territory
• Support retail during peak trade to reach expected targets
• Keep all training resources up to date including JD Intranet so all retail understands store processes

Skills/Experience/Knowledge needed:

• Retail Management experience necessary
• Good in written and communication in English
• Availability to travel across SEA
• High standards of conduct, performance and reliability
• Must be well organised
• Professional
• Drive and enthusiasm
• Good communicator at all levels (internal/external)
• Comfortable using Office (Word, Excel & PowerPoint) advantageous but not necessary as training will be provided
• Experience in Training would be advantageous.

Key Duties/Responsibilities:

• Induct and train new and internally promoted retail PIC on the groups policies and procedures through bespoke training plans and management courses to ensure stable integration within their new roles
• Follow up with retail PIC who have attended training to confirm their understanding of all company policies and procedures
• Manage the Supervisor Development Programme through sign off process to ensure they have been inducted into their new role in accordance with companies’ policies and procedures
• Support retail in delivering a high level of customer service across all stores, providing detailed analysis to areas and providing action plans on how to increase performance for underperforming stores
• Ensure accurate records are kept on a monthly basis for all who attend relevant training
• Work closely with In-Country Manager/Area Managers in order to solve specific training problems either on a one-to-one basis or in groups
• Build and forge successful working relationships with relevant personnel across various departments at Head Office, in order to maximise opportunities in relevant territories
• Identify trainer stores with good practices and availability to welcome and train new team members and retail PIC
• Support new store openings including recruitment, training, team inductions and retail support during opening trade across SEA
• Develop and manage JD E-Learning platform to meet the training and reporting needs of the territory
• Support retail during peak trade to reach expected targets
• Keep all training resources up to date including JD Intranet so all retail understands store processes

Skills/Experience/Knowledge needed:

• Retail Management experience necessary
• Good in written and communication in English
• Availability to travel across SEA
• High standards of conduct, performance and reliability
• Must be well organised
• Professional
• Drive and enthusiasm
• Good communicator at all levels (internal/external)
• Comfortable using Office (Word, Excel & PowerPoint) advantageous but not necessary as training will be provided
• Experience in Training would be advantageous.