Assistant Manager, Operations Support | TNG Digital

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Job Responsibilities:

• Oversee and ensure the smooth execution of end-to-end operational processes for lending, insurance, and eKYC services, focusing on efficiency, accuracy, and customer satisfaction.
• Work closely with stakeholders across Customer Experience Services, Financial Services, Risk, Audit, Compliance, and external partners to develop seamless and efficient workflows.
• Proactively identify system and operational gaps, recommending and implementing process improvements to enhance customer experience, reduce turnaround time (TAT), and ensure operational excellence.
• Ensure adherence to internal policies, regulatory requirements, and compliance frameworks across lending, insurance, and eKYC operations.
• Supervise and support the team in managing daily operations, ensuring the achievement of service level agreements (SLA) and operational key performance indicators (KPIs).
• Maintain a strong understanding of lending, insurance, and eKYC products, processes, and regulations to provide strategic input and operational oversight.
• Perform quality checks and verification of customer documents and information to ensure error-free transactions and regulatory compliance.
• Develop and monitor reports to track operational performance, customer experience, and risk mitigation measures, ensuring timely updates and data accuracy.
• Act as a key point of contact for process improvements, providing recommendations on document workflows and automation opportunities to enhance operational efficiency.
• Ensure proper documentation, filing, and record-keeping for audit and compliance purposes.
• Lead and motivate the team, fostering a culture of continuous improvement, accountability, and operational excellence.
• Handle ad-hoc assignments and projects as assigned by management to support business objectives and operational enhancements.

Job Requirements:

• Candidate must possess at least Bachelor’s Degree, of any discipline.
• Candidate must have at least 3 years of working experience in operations.
• Excellent communication and stakeholder management skills to collaborate across departments.
• Experience in operations within the financial services sector, preferably in lending, insurance, or digital identity verification (eKYC).
• Detail-oriented with a strong sense of compliance and regulatory awareness.
• Proficiency in data analysis, reporting tools, and operational performance monitoring.
• Thorough hands-on involvement in key projects and departmental tasks / activities
• Strong analytical and problem-solving skills with the ability to drive operational improvements.
• Leadership experience with the ability to guide and develop teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving & Positive attitude

Our Perks & Benefits:

• eWallet allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [email protected]

Note: Only shortlisted candidates will be contacted.

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Job Responsibilities:

• Oversee and ensure the smooth execution of end-to-end operational processes for lending, insurance, and eKYC services, focusing on efficiency, accuracy, and customer satisfaction.
• Work closely with stakeholders across Customer Experience Services, Financial Services, Risk, Audit, Compliance, and external partners to develop seamless and efficient workflows.
• Proactively identify system and operational gaps, recommending and implementing process improvements to enhance customer experience, reduce turnaround time (TAT), and ensure operational excellence.
• Ensure adherence to internal policies, regulatory requirements, and compliance frameworks across lending, insurance, and eKYC operations.
• Supervise and support the team in managing daily operations, ensuring the achievement of service level agreements (SLA) and operational key performance indicators (KPIs).
• Maintain a strong understanding of lending, insurance, and eKYC products, processes, and regulations to provide strategic input and operational oversight.
• Perform quality checks and verification of customer documents and information to ensure error-free transactions and regulatory compliance.
• Develop and monitor reports to track operational performance, customer experience, and risk mitigation measures, ensuring timely updates and data accuracy.
• Act as a key point of contact for process improvements, providing recommendations on document workflows and automation opportunities to enhance operational efficiency.
• Ensure proper documentation, filing, and record-keeping for audit and compliance purposes.
• Lead and motivate the team, fostering a culture of continuous improvement, accountability, and operational excellence.
• Handle ad-hoc assignments and projects as assigned by management to support business objectives and operational enhancements.

Job Requirements:

• Candidate must possess at least Bachelor’s Degree, of any discipline.
• Candidate must have at least 3 years of working experience in operations.
• Excellent communication and stakeholder management skills to collaborate across departments.
• Experience in operations within the financial services sector, preferably in lending, insurance, or digital identity verification (eKYC).
• Detail-oriented with a strong sense of compliance and regulatory awareness.
• Proficiency in data analysis, reporting tools, and operational performance monitoring.
• Thorough hands-on involvement in key projects and departmental tasks / activities
• Strong analytical and problem-solving skills with the ability to drive operational improvements.
• Leadership experience with the ability to guide and develop teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving & Positive attitude

Our Perks & Benefits:

• eWallet allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [email protected]

Note: Only shortlisted candidates will be contacted.