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Purpose of the Position
- Serve as the first point of contact for Linde customers, handling order placement, inquiries, complaints, product and service information, and account details while ensuring customer satisfaction through effective follow-up and resolution.
- Collaborate with the Customer Relations Team to process orders, resolve complaints, identify root causes of issues, and drive improvements to enhance service delivery and customer experience.
- Adhere to company KPIs, maintain strong customer relationships, contribute to service level improvements, and manage both the quality and quantity of customer service interactions.
What You’ll Need to Do
- Efficiently handle customer orders, inquiries, and communications across various media (phone, email, fax), ensuring timely and accurate responses.
- Provide exceptional customer service by addressing issues like stock shortages and delivery problems while ensuring courteous and effective problem resolution.
- Manage documentation requests (quotations, invoices, Safety Data Sheets) and support ad hoc tasks from Supervisors and Managers.
What We’re Looking For
- Minimum 1-2 years' experience in administration role – operations, commercial, sales or related role.
- Proficient in English, Bahasa, and other dialects, with strong computer skills in Microsoft Word, Excel, PowerPoint, and solid understanding of the Order-to-Cash (SD) process and SAP knowledge as a plus.
- Experienced in customer service, with the ability to work effectively under pressure.
- Detail-oriented, quick to learn, and able to effectively apply knowledge in various tasks and team environments with strong interpersonal, communication, and teamwork skills.
Purpose of the Position
- Serve as the first point of contact for Linde customers, handling order placement, inquiries, complaints, product and service information, and account details while ensuring customer satisfaction through effective follow-up and resolution.
- Collaborate with the Customer Relations Team to process orders, resolve complaints, identify root causes of issues, and drive improvements to enhance service delivery and customer experience.
- Adhere to company KPIs, maintain strong customer relationships, contribute to service level improvements, and manage both the quality and quantity of customer service interactions.
What You’ll Need to Do
- Efficiently handle customer orders, inquiries, and communications across various media (phone, email, fax), ensuring timely and accurate responses.
- Provide exceptional customer service by addressing issues like stock shortages and delivery problems while ensuring courteous and effective problem resolution.
- Manage documentation requests (quotations, invoices, Safety Data Sheets) and support ad hoc tasks from Supervisors and Managers.
What We’re Looking For
- Minimum 1-2 years' experience in administration role – operations, commercial, sales or related role.
- Proficient in English, Bahasa, and other dialects, with strong computer skills in Microsoft Word, Excel, PowerPoint, and solid understanding of the Order-to-Cash (SD) process and SAP knowledge as a plus.
- Experienced in customer service, with the ability to work effectively under pressure.
- Detail-oriented, quick to learn, and able to effectively apply knowledge in various tasks and team environments with strong interpersonal, communication, and teamwork skills.