Technical Support - US timezone
About the client:
Our client is dedicated to delivering innovative solutions that empower their clients and enhance their operations. They pride themselves on their collaborative culture and commitment to excellence. As they continue to grow, they are looking for a talented Level 3 Applications Tech Support Specialist to join their dynamic global team.
About the role:
On behalf of our client, we are seeking a highly skilled Level 3 Applications Tech Support Specialist with a strong background in scripting, SQL, and .NET. In this role, you will be responsible for providing advanced technical support to their enterprise clients, troubleshooting complex issues, and ensuring the optimal performance of our applications. Your ability to manage stakeholder relationships effectively will be key to your success in this position. Your key responsibilities will include:
- Provide expert technical support for application-related issues, ensuring timely resolution.
- Utilize scripting languages to automate processes and improve system efficiency.
- Develop and execute SQL queries for data retrieval and analysis.
- Collaborate with cross-functional teams to identify and resolve application issues.
- Engage with stakeholders to understand their needs and provide tailored solutions.
- Document technical procedures, solutions, and best practices.
- Mentor junior team members and assist in training initiatives.
Qualifications:
- Proven experience in a Level 3 technical support role or similar position.
- Strong proficiency in scripting languages (e.g., PowerShell, Python).
- Solid experience with SQL and database management.
- Familiarity with .NET framework and application development.
- Excellent problem-solving skills and attention to detail.
- Strong stakeholder management and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
If you are a motivated tech support professional with a passion for technology and a knack for stakeholder management, we want to hear from you!
About the client:
Our client is dedicated to delivering innovative solutions that empower their clients and enhance their operations. They pride themselves on their collaborative culture and commitment to excellence. As they continue to grow, they are looking for a talented Level 3 Applications Tech Support Specialist to join their dynamic global team.
About the role:
On behalf of our client, we are seeking a highly skilled Level 3 Applications Tech Support Specialist with a strong background in scripting, SQL, and .NET. In this role, you will be responsible for providing advanced technical support to their enterprise clients, troubleshooting complex issues, and ensuring the optimal performance of our applications. Your ability to manage stakeholder relationships effectively will be key to your success in this position. Your key responsibilities will include:
- Provide expert technical support for application-related issues, ensuring timely resolution.
- Utilize scripting languages to automate processes and improve system efficiency.
- Develop and execute SQL queries for data retrieval and analysis.
- Collaborate with cross-functional teams to identify and resolve application issues.
- Engage with stakeholders to understand their needs and provide tailored solutions.
- Document technical procedures, solutions, and best practices.
- Mentor junior team members and assist in training initiatives.
Qualifications:
- Proven experience in a Level 3 technical support role or similar position.
- Strong proficiency in scripting languages (e.g., PowerShell, Python).
- Solid experience with SQL and database management.
- Familiarity with .NET framework and application development.
- Excellent problem-solving skills and attention to detail.
- Strong stakeholder management and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
If you are a motivated tech support professional with a passion for technology and a knack for stakeholder management, we want to hear from you!