Job Responsibilities:
1. Server Hardware Troubleshooting and Repair:
• Perform detailed fault diagnosis for server core components (such as motherboard, CPU, memory, hard disk, RAID controller, power supply, etc.).
• Handle all types of hardware failures, including but not limited to memory failure, motherboard failure, power supply damage and hard disk failure.
• Replace or upgrade components according to the company's standard operating procedures (SOP) and customer needs to ensure that the server is restored to normal operation in the shortest time.
• Use diagnostic tools and test equipment to perform hardware testing to ensure that the replaced parts are correct and functioning well.
2. Storage System Support:
• Maintain and repair the storage system involved in the server, including RAID array configuration and repair, and replacement of solid-state drives (SSDs) and mechanical hard disks (HDDs).
• Handle performance issues related to the storage system to ensure data integrity and system efficiency.
3. On-site Support:
• Respond to customers' emergency service requests, arrive on-site within the specified time, and handle server hardware failures.
• Communicate with customers to understand the details of the problem and provide the best solution based on the hardware status.
• After replacing key components, assist customers in system testing to ensure that all system components are operating normally.
4. Preventive Maintenance:
• Regularly inspect and maintain the core components of the server, such as checking memory stability, motherboard connection status, power supply status, etc.
• Provide regular health reports and recommendations to predict and prevent potential hardware problems.
5. Document and Report Management:
• Detailed records of each repaired and replaced component information, including the replaced component model, serial number, and cause of failure.
• Provide customers with accurate service reports to help customers understand the root cause of hardware problems and future preventive measures.
6. Technical Update and Training:
• Keep track of the latest developments in server hardware technology, especially upgrades and new technology applications in motherboards, memory, storage, etc.
• Participate in internal technical training to improve your ability to diagnose and repair new server hardware.
Job Requirements:
• College degree or above, major in computer science, information technology or related fields.
• At least 2 years of experience in server hardware support and maintenance, familiar with the main components of Dell, HP, Foxconn and other servers is preferred.
• Proficient in the construction and maintenance of core server hardware, including motherboards, memory, CPU, RAID controllers, power supplies, etc.
• Familiar with various hardware diagnostic tools and technologies, such as BIOS debugging, memory testing tools, power supply detection equipment, etc.
• Have excellent troubleshooting skills and be able to quickly locate and solve hardware problems under pressure.
• Have a strong sense of customer service and be able to effectively communicate complex technical issues with customers.
• Candidates with relevant technical certifications (such as Dell EMC, HP ASE, CompTIA Server+) are preferred.
• Proficient in Chinese and English
Job Responsibilities:
1. Server Hardware Troubleshooting and Repair:
• Perform detailed fault diagnosis for server core components (such as motherboard, CPU, memory, hard disk, RAID controller, power supply, etc.).
• Handle all types of hardware failures, including but not limited to memory failure, motherboard failure, power supply damage and hard disk failure.
• Replace or upgrade components according to the company's standard operating procedures (SOP) and customer needs to ensure that the server is restored to normal operation in the shortest time.
• Use diagnostic tools and test equipment to perform hardware testing to ensure that the replaced parts are correct and functioning well.
2. Storage System Support:
• Maintain and repair the storage system involved in the server, including RAID array configuration and repair, and replacement of solid-state drives (SSDs) and mechanical hard disks (HDDs).
• Handle performance issues related to the storage system to ensure data integrity and system efficiency.
3. On-site Support:
• Respond to customers' emergency service requests, arrive on-site within the specified time, and handle server hardware failures.
• Communicate with customers to understand the details of the problem and provide the best solution based on the hardware status.
• After replacing key components, assist customers in system testing to ensure that all system components are operating normally.
4. Preventive Maintenance:
• Regularly inspect and maintain the core components of the server, such as checking memory stability, motherboard connection status, power supply status, etc.
• Provide regular health reports and recommendations to predict and prevent potential hardware problems.
5. Document and Report Management:
• Detailed records of each repaired and replaced component information, including the replaced component model, serial number, and cause of failure.
• Provide customers with accurate service reports to help customers understand the root cause of hardware problems and future preventive measures.
6. Technical Update and Training:
• Keep track of the latest developments in server hardware technology, especially upgrades and new technology applications in motherboards, memory, storage, etc.
• Participate in internal technical training to improve your ability to diagnose and repair new server hardware.
Job Requirements:
• College degree or above, major in computer science, information technology or related fields.
• At least 2 years of experience in server hardware support and maintenance, familiar with the main components of Dell, HP, Foxconn and other servers is preferred.
• Proficient in the construction and maintenance of core server hardware, including motherboards, memory, CPU, RAID controllers, power supplies, etc.
• Familiar with various hardware diagnostic tools and technologies, such as BIOS debugging, memory testing tools, power supply detection equipment, etc.
• Have excellent troubleshooting skills and be able to quickly locate and solve hardware problems under pressure.
• Have a strong sense of customer service and be able to effectively communicate complex technical issues with customers.
• Candidates with relevant technical certifications (such as Dell EMC, HP ASE, CompTIA Server+) are preferred.
• Proficient in Chinese and English