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Client Support Specialist

  • Full Time, onsite
  • Sunway Property & Facility Management
  • Subang Jaya, Malaysia
Salary undisclosed

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Key Accountabilities: -
• Respond to client inquiries via phone, email, and live chat in a timely and professional
manner.
• Troubleshoot and resolve customer issues while ensuring a high level of satisfaction.
• Document and track customer interactions using the company's support system.
• Collaborate with internal departments to escalate and resolve complex client issues.
• Assist in onboarding new clients by providing guidance on products and services.
• Maintain up-to-date knowledge of company services, policies, and procedures.
• Support the execution of customer service initiatives, including surveys and feedback
collection.
• Contribute to process improvements to enhance client support operations.
• Assist in public relations, event management, and marketing communication activities as
required.
• Ensure compliance with company policies and industry regulations in all client
interactions.
Key Accountabilities: -
• Respond to client inquiries via phone, email, and live chat in a timely and professional
manner.
• Troubleshoot and resolve customer issues while ensuring a high level of satisfaction.
• Document and track customer interactions using the company's support system.
• Collaborate with internal departments to escalate and resolve complex client issues.
• Assist in onboarding new clients by providing guidance on products and services.
• Maintain up-to-date knowledge of company services, policies, and procedures.
• Support the execution of customer service initiatives, including surveys and feedback
collection.
• Contribute to process improvements to enhance client support operations.
• Assist in public relations, event management, and marketing communication activities as
required.
• Ensure compliance with company policies and industry regulations in all client
interactions.