Business Intelligence Specialist
Salary undisclosed
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Job Purpose:
This role will focus on developing data-driven insights, optimizing customer relationship management (CRM) processes, and driving actionable strategies. Experience with HubSpot CRM platforms will be a significant advantage.
Key Responsibilities:
Business Intelligence:
- Develop and maintain HubSpot dashboards, reports, and analytics to provide actionable insights to stakeholders.
- Analyze Group’s TCV and Revenue trends, performance metrics, and customer data to identify opportunities for growth and improvement.
- Collaborate with cross-functional teams to gather requirements and ensure data accuracy.
Business Strategic Planning:
- Collaborate with senior management and global subsidiaries to integrate BI insights into long-term business strategies.
- Identify key opportunities for market expansion and revenue growth through data analysis.
- Provide strategic recommendations to enhance business performance and customer engagement.
CRM Management:
- Manage and optimize CRM platforms, with a strong emphasis on HubSpot, to streamline sales and marketing processes.
- Ensure CRM data integrity and consistency by establishing best practices for data entry and maintenance.
- Support sales and marketing teams by automating workflows, creating reports, and optimizing CRM functionality.
Strategic Collaboration:
- Work closely with the sales, marketing, and operations teams to align BI and CRM strategies with business objectives.
- Provide training and support to teams to enhance the effective use of CRM tools.
- Develop customer segmentation strategies and support personalized marketing initiatives.
Data Analysis & Reporting:
- Conduct in-depth analysis of customer and sales data to identify trends and actionable insights.
- Generate and present reports for leadership to support decision-making processes.
Qualifications and Experience:
- Bachelor's degree in related field.
- 2+ years of experience in Business Intelligence, CRM management, or a similar role.
- Proficiency in HubSpot CRM platforms is highly desirable.
- Strong analytical skills.
- Advanced knowledge of Excel and data manipulation techniques.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment
Job Purpose:
This role will focus on developing data-driven insights, optimizing customer relationship management (CRM) processes, and driving actionable strategies. Experience with HubSpot CRM platforms will be a significant advantage.
Key Responsibilities:
Business Intelligence:
- Develop and maintain HubSpot dashboards, reports, and analytics to provide actionable insights to stakeholders.
- Analyze Group’s TCV and Revenue trends, performance metrics, and customer data to identify opportunities for growth and improvement.
- Collaborate with cross-functional teams to gather requirements and ensure data accuracy.
Business Strategic Planning:
- Collaborate with senior management and global subsidiaries to integrate BI insights into long-term business strategies.
- Identify key opportunities for market expansion and revenue growth through data analysis.
- Provide strategic recommendations to enhance business performance and customer engagement.
CRM Management:
- Manage and optimize CRM platforms, with a strong emphasis on HubSpot, to streamline sales and marketing processes.
- Ensure CRM data integrity and consistency by establishing best practices for data entry and maintenance.
- Support sales and marketing teams by automating workflows, creating reports, and optimizing CRM functionality.
Strategic Collaboration:
- Work closely with the sales, marketing, and operations teams to align BI and CRM strategies with business objectives.
- Provide training and support to teams to enhance the effective use of CRM tools.
- Develop customer segmentation strategies and support personalized marketing initiatives.
Data Analysis & Reporting:
- Conduct in-depth analysis of customer and sales data to identify trends and actionable insights.
- Generate and present reports for leadership to support decision-making processes.
Qualifications and Experience:
- Bachelor's degree in related field.
- 2+ years of experience in Business Intelligence, CRM management, or a similar role.
- Proficiency in HubSpot CRM platforms is highly desirable.
- Strong analytical skills.
- Advanced knowledge of Excel and data manipulation techniques.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment