Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

M365 Junior Second-Line Support Engineer

Salary undisclosed
Checking job availability...
Original
Simplified

Technical Support:

  • Assist the first-line support team in handling more complex M365 technical issues, ensuring timely and effective resolution of customer problems.
  • Provide basic support for services such as Exchange Online, SharePoint Online, Teams, OneDrive for Business, etc.
  • Handle user M650 and Azure permission requests.

Problem Diagnosis and Troubleshooting:

  • Use basic troubleshooting methods and technical tools to identify and resolve issues encountered by customers.
  • When necessary, escalate unresolved issues to the advanced support team and provide detailed background information and actions already taken.

Customer Communication:

  • Interact with customers via phone, email, or online chat, providing clear and easy-to-understand technical guidance.
  • Record customer service cases to ensure all interactions are well-documented for follow-up and support.

Knowledge Accumulation and Sharing:

  • Continuously learn and master new features and technical updates of M365, staying up-to-date with product developments.
  • Share problem-solving experiences and best practices with team members to help enhance the overall team capability.

Process Adherence:

  • Follow company-established support processes and Service Level Agreements (SLAs) to ensure an efficient workflow.
  • Participate in internal meetings and training, continuously improving personal skills and workflows.

Job Requirements

Technical Background:

  • Have a solid understanding of IT fundamentals, with experience in Azure technical support, especially with Windows operating systems and Office applications.

Certification:

  • While not mandatory, having relevant Microsoft certifications will be an advantage.

Language Skills:

  • Good written and spoken English and Chinese, capable of conducting basic technical communication.

Soft Skills:

  • Strong customer service orientation, teamwork spirit, and a strong willingness to learn.

Experience:

  • At least one year of experience in IT support.

Technical Support:

  • Assist the first-line support team in handling more complex M365 technical issues, ensuring timely and effective resolution of customer problems.
  • Provide basic support for services such as Exchange Online, SharePoint Online, Teams, OneDrive for Business, etc.
  • Handle user M650 and Azure permission requests.

Problem Diagnosis and Troubleshooting:

  • Use basic troubleshooting methods and technical tools to identify and resolve issues encountered by customers.
  • When necessary, escalate unresolved issues to the advanced support team and provide detailed background information and actions already taken.

Customer Communication:

  • Interact with customers via phone, email, or online chat, providing clear and easy-to-understand technical guidance.
  • Record customer service cases to ensure all interactions are well-documented for follow-up and support.

Knowledge Accumulation and Sharing:

  • Continuously learn and master new features and technical updates of M365, staying up-to-date with product developments.
  • Share problem-solving experiences and best practices with team members to help enhance the overall team capability.

Process Adherence:

  • Follow company-established support processes and Service Level Agreements (SLAs) to ensure an efficient workflow.
  • Participate in internal meetings and training, continuously improving personal skills and workflows.

Job Requirements

Technical Background:

  • Have a solid understanding of IT fundamentals, with experience in Azure technical support, especially with Windows operating systems and Office applications.

Certification:

  • While not mandatory, having relevant Microsoft certifications will be an advantage.

Language Skills:

  • Good written and spoken English and Chinese, capable of conducting basic technical communication.

Soft Skills:

  • Strong customer service orientation, teamwork spirit, and a strong willingness to learn.

Experience:

  • At least one year of experience in IT support.