Monitoring System SME
Company Description
QBOYD SOFTWARE SOLUTIONS (M) Sdn Bhd is a global IT and business innovation expert based in Malaysia since 2013. We specialize in developing customized software systems to help our clients improve their business efficiency and create new products. With expertise in CRM, ERP, e-commerce, data analytics, and information security, we also focus on innovative technologies like artificial intelligence, machine learning, Big Data, and Internet of Things.
Role Description
This is a contract Monitoring System SME role located on-site in WP, Kuala Lumpur. The Monitoring System SME will be responsible for day-to-day tasks related to system monitoring, utilizing analytical skills, effective communication, providing customer service, and conducting research.
Objective
• Improve reliability, quality, and time-to-market of our infrastructure hosting services
• Measure and optimize system and application performance, enable end-to-end visibility, and innovating for continual improvement
• Run the production environment by monitoring availability and taking a holistic view of system health
Responsibilities
• Configure and implement E2E monitoring solution for applications and infrastructure
• Configure and maintain log analytic tool for applications and infrastructure
• Ability to receive a briefing from various stakeholders of varying technical knowledge and
develop mock-up views to build workable dashboards following a defined methodology
• Organize and deliver monitoring knowledge sharing with application and infra teams
• Identify automation opportunities and advise Cachemire automation teams to implement those
automations, e.g., monitoring agent setup, monitoring target auto-discovery, etc.
Required skills and qualifications
• 3-5 years’ experience in IT operation and maintenance
• Hands-on experience with Grafana, Zabbix, Azure Monitor and ELK Log Management
• Experienced with large scale monitoring system set up and maintenance
• Good exposure to commonly used ITSM tools, PagerDuty and ServiceNOW
• Basic understanding of public cloud knowledge, including IaaS, PaaS, SaaS
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• Good communication skills in English to align with Regional team and local delivery partners.
Preferred skills and qualifications
• Previous success in maintaining monitoring system
• Automated configuration management (like Ansible, Azure Automation) is a plus
Company Description
QBOYD SOFTWARE SOLUTIONS (M) Sdn Bhd is a global IT and business innovation expert based in Malaysia since 2013. We specialize in developing customized software systems to help our clients improve their business efficiency and create new products. With expertise in CRM, ERP, e-commerce, data analytics, and information security, we also focus on innovative technologies like artificial intelligence, machine learning, Big Data, and Internet of Things.
Role Description
This is a contract Monitoring System SME role located on-site in WP, Kuala Lumpur. The Monitoring System SME will be responsible for day-to-day tasks related to system monitoring, utilizing analytical skills, effective communication, providing customer service, and conducting research.
Objective
• Improve reliability, quality, and time-to-market of our infrastructure hosting services
• Measure and optimize system and application performance, enable end-to-end visibility, and innovating for continual improvement
• Run the production environment by monitoring availability and taking a holistic view of system health
Responsibilities
• Configure and implement E2E monitoring solution for applications and infrastructure
• Configure and maintain log analytic tool for applications and infrastructure
• Ability to receive a briefing from various stakeholders of varying technical knowledge and
develop mock-up views to build workable dashboards following a defined methodology
• Organize and deliver monitoring knowledge sharing with application and infra teams
• Identify automation opportunities and advise Cachemire automation teams to implement those
automations, e.g., monitoring agent setup, monitoring target auto-discovery, etc.
Required skills and qualifications
• 3-5 years’ experience in IT operation and maintenance
• Hands-on experience with Grafana, Zabbix, Azure Monitor and ELK Log Management
• Experienced with large scale monitoring system set up and maintenance
• Good exposure to commonly used ITSM tools, PagerDuty and ServiceNOW
• Basic understanding of public cloud knowledge, including IaaS, PaaS, SaaS
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• Good communication skills in English to align with Regional team and local delivery partners.
Preferred skills and qualifications
• Previous success in maintaining monitoring system
• Automated configuration management (like Ansible, Azure Automation) is a plus