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Deskside Support

Salary undisclosed

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Roles and responsibilities:

  • Supply, install, test and commission all the PC hardware, software, device drives and OS hardening
  • Unlimited fix support within the agreed SLA and support hours
  • Responsible and problem owner for all PC related issues and services including network and device connectivity to PCs
  • Provide support for PC related areas – ie. network connectivity, printers, scanner, video Conferring & IP Phone at Desktop (soft phone)
  • Support Desktop application and service
  • Perform diagnostics on problems and to liaise with Cognizant staff as part of support for the Desktop and Notebooks
  • Ensure software is installed according to SOE (Standard Operating Environment) and provide support which includes but not limited to: Also let Cognizant staff know if any observations immediately.
  • Microsoft, MS O365 and Office products
  • macOS
  • Anti-virus clients
  • Oracle clients
  • MS Exchange clients
  • ISF clients
  • BitLocker
  • Any other application clients and office automation tools
  • Patch management - to test on all client application/security patches and to deploy patches to all user PCs based on Cognizant staff instructions/SOP
  • Migrate user data from old Desktop or Notebook to new Desktop or Notebook
  • Perform data backup on Desktop or Notebook as and when requested by users
  • Asset management:
  • to track and let cognizant staff know to update asset records (hardware and software) including movement and disposal of Desktops and Notebooks
  • assist Cognizant in asset disposal activities
  • On- need basis flexible to work during holidays and off business hours

Roles and responsibilities:

  • Supply, install, test and commission all the PC hardware, software, device drives and OS hardening
  • Unlimited fix support within the agreed SLA and support hours
  • Responsible and problem owner for all PC related issues and services including network and device connectivity to PCs
  • Provide support for PC related areas – ie. network connectivity, printers, scanner, video Conferring & IP Phone at Desktop (soft phone)
  • Support Desktop application and service
  • Perform diagnostics on problems and to liaise with Cognizant staff as part of support for the Desktop and Notebooks
  • Ensure software is installed according to SOE (Standard Operating Environment) and provide support which includes but not limited to: Also let Cognizant staff know if any observations immediately.
  • Microsoft, MS O365 and Office products
  • macOS
  • Anti-virus clients
  • Oracle clients
  • MS Exchange clients
  • ISF clients
  • BitLocker
  • Any other application clients and office automation tools
  • Patch management - to test on all client application/security patches and to deploy patches to all user PCs based on Cognizant staff instructions/SOP
  • Migrate user data from old Desktop or Notebook to new Desktop or Notebook
  • Perform data backup on Desktop or Notebook as and when requested by users
  • Asset management:
  • to track and let cognizant staff know to update asset records (hardware and software) including movement and disposal of Desktops and Notebooks
  • assist Cognizant in asset disposal activities
  • On- need basis flexible to work during holidays and off business hours