Human Resources Business Partner

Key Responsibilities:

Strategic Partnership

• Collaborate with business leaders to understand operational goals and provide HR guidance to achieve organizational objectives.
• Develop and implement HR strategies aligned with the business unit’s needs.
• Analyze HR metrics to identify trends and provide actionable insights for decision making.

Talent Acquisition and Workforce Planning

• Work with recruitment teams to identify talent gaps and support hiring initiatives for volume-based BPO requirements.
• Facilitate workforce planning to ensure optimal staffing levels in line with business forecasts.

Employee Engagement and Retention.

• Design and execute engagement initiatives to improve employee morale and reduce attrition in the high-turnover BPO industry.
• Conduct regular employee surveys and action plans based on feedback.

Learning and Development

• Identify skill gaps and recommend relevant training programs.
• Partner with L&D teams to develop leadership pipelines and upskilling initiatives.

Employee Relations

• Act as the first point of contact for employee grievances, ensuring resolution in compliance with company policies and labor laws.
• Provide guidance on disciplinary actions, performance management, and conflict resolution.

Performance Management

• Support managers in driving performance evaluations and ensuring alignment with company goals.
• Recommend strategies for managing underperforming employees while fostering a high-performance culture.

Compliance and Policies

• Ensure compliance with local labor laws, company policies, and BPO-specific regulations.
• Conduct audits and manage HR documentation for client and internal compliance requirements.

Key Requirements:

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 5+ years of HRBP or similar experience, preferably in the BPO/outsourcing industry.
• Strong understanding of BPO-specific challenges, including high-volume hiring, employee engagement, and retention strategies. Skills and Competencies.
• Proven ability to partner with senior leaders and influence outcomes.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Experience managing HR metrics and creating data-driven strategies.
• Knowledge of local labor laws and compliance regulations.

Preferred Qualifications

• Experience with HRIS systems (e.g., HReasily)
• Certification in HR (e.g., SHRM-CP, PHR).

What We Offer:

• Competitive package.
• Opportunity to work in a dynamic, fast-paced environment.
• Career development and upskilling opportunities.
• Inclusive and diverse workplace culture

About Us

Agensi Pekerjaan Intellipro Sdn Bhd is a global provider of Executive Search, Recruitment Process Outsourcing (RPO) and Leadership / Talent Assessment Solutions. Founded in 2009, IntelliPro is one of the fastest growing talent acquisition firms in the United States and Asia-Pacific region. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees and business partners. The secret to our success is that our unified team works harder, faster, smarter and more collaboratively than anyone else in the talent acquisition business.

Key Responsibilities:

Strategic Partnership

• Collaborate with business leaders to understand operational goals and provide HR guidance to achieve organizational objectives.
• Develop and implement HR strategies aligned with the business unit’s needs.
• Analyze HR metrics to identify trends and provide actionable insights for decision making.

Talent Acquisition and Workforce Planning

• Work with recruitment teams to identify talent gaps and support hiring initiatives for volume-based BPO requirements.
• Facilitate workforce planning to ensure optimal staffing levels in line with business forecasts.

Employee Engagement and Retention.

• Design and execute engagement initiatives to improve employee morale and reduce attrition in the high-turnover BPO industry.
• Conduct regular employee surveys and action plans based on feedback.

Learning and Development

• Identify skill gaps and recommend relevant training programs.
• Partner with L&D teams to develop leadership pipelines and upskilling initiatives.

Employee Relations

• Act as the first point of contact for employee grievances, ensuring resolution in compliance with company policies and labor laws.
• Provide guidance on disciplinary actions, performance management, and conflict resolution.

Performance Management

• Support managers in driving performance evaluations and ensuring alignment with company goals.
• Recommend strategies for managing underperforming employees while fostering a high-performance culture.

Compliance and Policies

• Ensure compliance with local labor laws, company policies, and BPO-specific regulations.
• Conduct audits and manage HR documentation for client and internal compliance requirements.

Key Requirements:

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 5+ years of HRBP or similar experience, preferably in the BPO/outsourcing industry.
• Strong understanding of BPO-specific challenges, including high-volume hiring, employee engagement, and retention strategies. Skills and Competencies.
• Proven ability to partner with senior leaders and influence outcomes.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Experience managing HR metrics and creating data-driven strategies.
• Knowledge of local labor laws and compliance regulations.

Preferred Qualifications

• Experience with HRIS systems (e.g., HReasily)
• Certification in HR (e.g., SHRM-CP, PHR).

What We Offer:

• Competitive package.
• Opportunity to work in a dynamic, fast-paced environment.
• Career development and upskilling opportunities.
• Inclusive and diverse workplace culture

About Us

Agensi Pekerjaan Intellipro Sdn Bhd is a global provider of Executive Search, Recruitment Process Outsourcing (RPO) and Leadership / Talent Assessment Solutions. Founded in 2009, IntelliPro is one of the fastest growing talent acquisition firms in the United States and Asia-Pacific region. We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees and business partners. The secret to our success is that our unified team works harder, faster, smarter and more collaboratively than anyone else in the talent acquisition business.