QA Manager - System & Customer Experience

THE ARNOTT’S GROUP ASIA BUSINESS IN MALAYSIA

Campbell Malaysia is the Regional Hub for The Arnott’s Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott’s Group has a geographical footprint across Total Asia.

Campbell Malaysia also supports the region by supplying locally manufactured and marketed brands such as Campbell’s soup, Prego pasta sauces as well as Kimball & Cheong Chan sauces. Asia’s extended range of consumer food brands also include TST, Swanson, GoodTime & Nyam Nyam.

They join The Arnott’s Group’s portfolio of brands like Aussie legends Tim Tam & Shapes as well as New Zealand’s favorite Farm Bake Cookies to drive presence in Asia.

Position based in Petaling Jaya

Job Responsibilities:

Manage site-Wide Food Safety and Quality Assurance System

• Oversee compliance with external accreditation requirements and identify new accreditation opportunities to support Business Unit initiatives.
• Ensure the effective implementation of the site’s Quality System and HACCP Program in accordance with FSSC 22000:2010 and GQS requirements.
• Identify and implement continuous improvement opportunities within the quality system to enhance efficiency and effectiveness.

Manage the One Asia Consumer Contact Centre

• Oversee Consumer Contact Centre operations across Malaysia, Singapore, Hong Kong, and Asia Export for locally manufactured, co-manufactured, and imported products.
• Provide technical support for complaint resolution and manage regulatory matters involving external parties.

KPI Reporting and Quality Review

• Ensure accurate and timely updates on Quality KPI reporting as per the required timelines (monthly, quarterly, and annually).
• Collaborate with relevant Quality personnel to obtain necessary information and data for KPI reporting.
• Prepare for quarterly or annual quality review and management review meetings, including meeting arrangements, presentation slides, and minutes.

Site Quality and Food Safety Culture

• Lead initiatives to promote and enhance the site’s quality and food safety culture, including the management of the site quality and food safety culture scorecard.
• Develop and roll out programs or activities aimed at fostering a strong quality and food safety culture at the site

Management of QA Documentation and Document Control

• Act as the site document controller, overseeing the management and maintenance of the site’s document control system to ensure compliance and accessibility of QA documentation.
• Manage a team responsible for supporting document control processes, including the update, issuance, and distribution of documents as needed.
• Ensure that key QA documents, such as Certificates of Analysis (CoA), product specifications, and process flowcharts, are managed effectively and in compliance with regulations.

Key Requirements For Successful Applicant:

• Bachelor's degrees in Food Science/Food Technology or related science.
• Comprehensive understanding of quality management systems, including FSSC 22000, ISO 9000, and HACCP standards.
• Familiarity with regional food safety regulations and compliance requirements across Malaysia, Singapore, Hong Kong, and other markets.
• Knowledge of consumer complaint management processes and best practices in quality assurance.
• Strong analytical and problem-solving skills for effective complaint resolution and continuous improvement initiatives.
• Ability to lead and develop teams, assessing training needs and implementing effective programs.

THE ARNOTT’S GROUP ASIA BUSINESS IN MALAYSIA

Campbell Malaysia is the Regional Hub for The Arnott’s Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott’s Group has a geographical footprint across Total Asia.

Campbell Malaysia also supports the region by supplying locally manufactured and marketed brands such as Campbell’s soup, Prego pasta sauces as well as Kimball & Cheong Chan sauces. Asia’s extended range of consumer food brands also include TST, Swanson, GoodTime & Nyam Nyam.

They join The Arnott’s Group’s portfolio of brands like Aussie legends Tim Tam & Shapes as well as New Zealand’s favorite Farm Bake Cookies to drive presence in Asia.

Position based in Petaling Jaya

Job Responsibilities:

Manage site-Wide Food Safety and Quality Assurance System

• Oversee compliance with external accreditation requirements and identify new accreditation opportunities to support Business Unit initiatives.
• Ensure the effective implementation of the site’s Quality System and HACCP Program in accordance with FSSC 22000:2010 and GQS requirements.
• Identify and implement continuous improvement opportunities within the quality system to enhance efficiency and effectiveness.

Manage the One Asia Consumer Contact Centre

• Oversee Consumer Contact Centre operations across Malaysia, Singapore, Hong Kong, and Asia Export for locally manufactured, co-manufactured, and imported products.
• Provide technical support for complaint resolution and manage regulatory matters involving external parties.

KPI Reporting and Quality Review

• Ensure accurate and timely updates on Quality KPI reporting as per the required timelines (monthly, quarterly, and annually).
• Collaborate with relevant Quality personnel to obtain necessary information and data for KPI reporting.
• Prepare for quarterly or annual quality review and management review meetings, including meeting arrangements, presentation slides, and minutes.

Site Quality and Food Safety Culture

• Lead initiatives to promote and enhance the site’s quality and food safety culture, including the management of the site quality and food safety culture scorecard.
• Develop and roll out programs or activities aimed at fostering a strong quality and food safety culture at the site

Management of QA Documentation and Document Control

• Act as the site document controller, overseeing the management and maintenance of the site’s document control system to ensure compliance and accessibility of QA documentation.
• Manage a team responsible for supporting document control processes, including the update, issuance, and distribution of documents as needed.
• Ensure that key QA documents, such as Certificates of Analysis (CoA), product specifications, and process flowcharts, are managed effectively and in compliance with regulations.

Key Requirements For Successful Applicant:

• Bachelor's degrees in Food Science/Food Technology or related science.
• Comprehensive understanding of quality management systems, including FSSC 22000, ISO 9000, and HACCP standards.
• Familiarity with regional food safety regulations and compliance requirements across Malaysia, Singapore, Hong Kong, and other markets.
• Knowledge of consumer complaint management processes and best practices in quality assurance.
• Strong analytical and problem-solving skills for effective complaint resolution and continuous improvement initiatives.
• Ability to lead and develop teams, assessing training needs and implementing effective programs.