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Call Center Executive

Salary undisclosed

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Roles and responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Attend to medical related calls, issuance of GLs
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Able to handle customer services and operational tasks at the same time

Requirements

  • Previous experience in medical/insurance customer support role (optional)
  • Strong phone and verbal communication skills along with active listening
  • Able to work shifts including PH
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus