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Jobs or company...

Network Security Engineer (Resident, KLIA)

RM 3,500 - RM 4,500 / month
Checking job availability...
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AceTeam Networks is committed to take IT beyond with our customers and pledge to be the best, while strengthening the focus towards becoming a people centric company and not just limiting to technologies.

We are seeking Network Security Engineers to provide dedicated on-call support at Kuala Lumpur International Airport (KLIA). The engineers will ensure seamless network security operations, offering expert troubleshooting and rapid incident response, especially during non-standard hours, weekends, and public holidays.

As a Network Security Engineer, you will have a chance to:

1. 24/7 On-Call Network Support

  • Provide on-site network security support during regular office hours.
  • Be available on a rotational on-call basis after hours, including weekends, public holidays, and festive seasons to handle urgent network issues.

2. Incident Management

  • Perform initial assessment and categorization of IT incidents and service requests using BMC Remedy ITSM.
  • Ensure accurate logging, prioritization, and routing of tickets based on impact and urgency.
  • Follow up on open tickets to ensure timely resolution and escalate to the appropriate teams when needed.

3. Ticket Handling & Resolution

  • Provide first-line support for network security incidents, troubleshooting issues related to firewalls, VPNs, IDS/IPS, and access control.
  • Use knowledge-based articles and SOPs to resolve incidents before escalating to higher support levels.
  • Maintain detailed documentation of troubleshooting steps, resolutions, and workarounds.

4. Escalation & Collaboration

  • Follow an established escalation matrix, addressing Level 1 security and network incidents.
  • Collaborate with L2 and L3 security teams to resolve complex network security issues.
  • Provide detailed incident logs, screenshots, and troubleshooting steps for escalations.

5. Network Security Monitoring & Troubleshooting

  • Perform real-time security monitoring, analyzing intrusion attempts, unauthorized access, and potential cyber threats.
  • Mitigate security risks and respond to security alerts in coordination with security operations teams.
  • Ensure compliance with ITIL, ISO 27001, and other security frameworks.

6. CMDB Updates & Asset Management

  • Update and maintain the Configuration Management Database (CMDB) with accurate details on network security assets, configurations, and relationships.
  • Verify data integrity and ensure compliance with ITIL standards for asset tracking.
  • Assist in reconciling CMDB data with real-time network infrastructure changes.

7. User Communication & Support

  • Provide timely updates to end-users regarding ticket progress and expected resolution times.
  • Assist users with common service requests such as VPN access, password resets, and account unlocks.
  • Educate users on network security best practices and self-service options available in the Remedy system.

8. Monitoring & Reporting

  • Monitor ticket queues and dashboards to identify trends, recurring issues, and SLA breaches.
  • Generate reports on incident resolution times, backlog status, and SLA compliance.
  • Identify potential improvements in IT security processes and suggest optimizations.

9. Knowledge Management & Documentation

  • Contribute to the ITSM knowledge base by documenting solutions, troubleshooting guides, and best practices.
  • Maintain up-to-date SOPs for ticket handling, incident management, and CMDB update procedures.
  • Participate in problem management initiatives to prevent recurring network security incidents.

We are looking for an individual with:

Bachelor’s degree in Computer Science, Information Security, or a related field.

3+ years of experience in network security engineering, incident management, and troubleshooting.

Strong knowledge of firewalls, IDS/IPS, VPNs, endpoint security, and network monitoring tools.

Hands-on experience with BMC Remedy ITSM, ITIL processes, and CMDB management.

Familiarity with SIEM tools, network security protocols, and compliance frameworks (ISO 27001, NIST, ITIL).

Ability to work independently in a high-pressure, mission-critical environment.

Willingness to work on-call during non-standard hours, weekends, and holidays.

Preferred Certifications:

  • CCNA Security / CCNP Security
  • CompTIA Security+
  • CEH (Certified Ethical Hacker)
  • CISSP (Certified Information Systems Security Professional)
  • ITIL v4 Foundation

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday
  • On call
  • Rotational shift

Supplemental Pay:

  • Overtime pay

Work Location: In person