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Service Coordinator (Volkswagen)

RM 2,100 - RM 3,100 / month

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· Responsible for management of the service department and supervise to ensure the achievements of service department objectives.

· To adhere service policies and procedures are implemented as required by Company and Volkswagen standard operating procedures.

· To achieve the monthly intakes, sales, gross profit, expenses and net profit objectives are met as per guidelines / budgeted issued by company and Volkswagen.

· Interacts with customers on a regular basis to understand their concerns and issues and offers solutions.

· Ensures ‘Come Back Jobs’ from customers are strictly follow the Standard Operation Procedures (SOP) as required by company and Volkswagen and recurring complaints are reduced / eliminated.

· Communicates with subordinates on a regular basis to discuss customer feedback, issues, seek and provide suggestions for improvements.

· Ensures administrative requirements for the service center are fulfilled such as:

relevant documents (invoices, payments, weekly, monthly reports and etc) are monitor and update to related departments.

· Monitoring of warranty claim submission is administered.

· Monitoring and minimizing the outstanding payment from Insurance Company/Creditors.

· Monitoring and minimizing quantity of pending vehicles.

· Inventory of parts, accessories, lubricants, tools, facilities are maintained in good conditions.

· Service publications (price list, service bulletin, etc) are updated regularly in order to update staff on product and price changes.

· Ensures service center personnel receive adequate technical training in order to upgrade their skills.

· Monitor inspecttion of vehicles for body and paint damages and document findings.

· To perform any other duties assigned by superior.

Job Types: Full-time, Permanent

Pay: RM2,100.00 - RM3,100.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Work Location: In person