Service Coordinator (Volkswagen)
· Responsible for management of the service department and supervise to ensure the achievements of service department objectives.
· To adhere service policies and procedures are implemented as required by Company and Volkswagen standard operating procedures.
· To achieve the monthly intakes, sales, gross profit, expenses and net profit objectives are met as per guidelines / budgeted issued by company and Volkswagen.
· Interacts with customers on a regular basis to understand their concerns and issues and offers solutions.
· Ensures ‘Come Back Jobs’ from customers are strictly follow the Standard Operation Procedures (SOP) as required by company and Volkswagen and recurring complaints are reduced / eliminated.
· Communicates with subordinates on a regular basis to discuss customer feedback, issues, seek and provide suggestions for improvements.
· Ensures administrative requirements for the service center are fulfilled such as:
relevant documents (invoices, payments, weekly, monthly reports and etc) are monitor and update to related departments.
· Monitoring of warranty claim submission is administered.
· Monitoring and minimizing the outstanding payment from Insurance Company/Creditors.
· Monitoring and minimizing quantity of pending vehicles.
· Inventory of parts, accessories, lubricants, tools, facilities are maintained in good conditions.
· Service publications (price list, service bulletin, etc) are updated regularly in order to update staff on product and price changes.
· Ensures service center personnel receive adequate technical training in order to upgrade their skills.
· Monitor inspecttion of vehicles for body and paint damages and document findings.
· To perform any other duties assigned by superior.
Job Types: Full-time, Permanent
Pay: RM2,100.00 - RM3,100.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Work Location: In person