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Process associate - Korean Speakers

RM 8,500 - RM 11,500 / month

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  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels and acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Candidate must possess at least an TOPIK5 or above (Non-Native)
  • Candidate must possess at least a Diploma or equivalent level (Native)
  • Required language(s): English & Korean
  • Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
  • Working days: 5 days per week (including weekends)
  • Working hours: Rotational Work Shift (9 Hours Per Day)
  • Each Shift consists of 9 working hours included 1-hour break-time

Job Type: Full-time

Pay: RM8,500.00 - RM11,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Shah Alam (Petaling): Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Required)

Language:

  • Korean (Required)
  • English (Required)

Work Location: In person

Application Deadline: 04/04/2025
Expected Start Date: 04/14/2025