Process associate - Korean Speakers
RM 8,500 - RM 11,500 / month
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- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels and acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Candidate must possess at least an TOPIK5 or above (Non-Native)
- Candidate must possess at least a Diploma or equivalent level (Native)
- Required language(s): English & Korean
- Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
- Working days: 5 days per week (including weekends)
- Working hours: Rotational Work Shift (9 Hours Per Day)
- Each Shift consists of 9 working hours included 1-hour break-time
Job Type: Full-time
Pay: RM8,500.00 - RM11,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Shah Alam (Petaling): Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Required)
Language:
- Korean (Required)
- English (Required)
Work Location: In person
Application Deadline: 04/04/2025
Expected Start Date: 04/14/2025