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Senior Spa Trainer
Ready to bring passion into your career?
A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
Do you want to help write the next chapter of our story?
Spa Training & Development
1. Develop and deliver training programs on facial treatments, body therapies, massage techniques and product knowledge. Deliver customer service skills & ensure beauty therapists are well-equipped to handling customer objections.
2. Conduct refresher courses and continuous learning programs to keep therapists updated on the latest industry trends.
3. Being a mentor and guide beauty therapists to enhance their soft skills - customer interaction, professionalism, and service delivery. Implement coaching with beauty coach & therapists to monitor their performance to meet the service standards by yearly performance evaluation.
4. Team Development: Motivate and develop the spa team to support future expansion plans in Malaysia.
1. Develop and deliver training programs on facial treatments, body therapies, massage techniques and product knowledge. Deliver customer service skills & ensure beauty therapists are well-equipped to handling customer objections.
2. Conduct refresher courses and continuous learning programs to keep therapists updated on the latest industry trends.
3. Being a mentor and guide beauty therapists to enhance their soft skills - customer interaction, professionalism, and service delivery. Implement coaching with beauty coach & therapists to monitor their performance to meet the service standards by yearly performance evaluation.
4. Team Development: Motivate and develop the spa team to support future expansion plans in Malaysia.
Spa Management
1. Monitor key performance indicators (KPIs) and identify areas for improvement for beauty therapists.
2. Maximize spa room occupancy and implement strategies to maximize usage and productivity. To ensure spa facilities and treatment rooms meet hygiene and safety standards.
3. Encourage and implement link selling of spa products to enhance the customer experience and drive sales.
4. Monitor and forecast spa product usage to ensure adequate stock for treatments. Manage inventory and procurement of spa products and supplies.
1. Monitor key performance indicators (KPIs) and identify areas for improvement for beauty therapists.
2. Maximize spa room occupancy and implement strategies to maximize usage and productivity. To ensure spa facilities and treatment rooms meet hygiene and safety standards.
3. Encourage and implement link selling of spa products to enhance the customer experience and drive sales.
4. Monitor and forecast spa product usage to ensure adequate stock for treatments. Manage inventory and procurement of spa products and supplies.
People & Business Management
1. Foster a positive, growth-focused mindset and excellent training skills.
2. Identify and provide feedback on competitors' spa activities and experiences.
3. Work closely with Training Manager and other departments to address specialized training needs to achieve business goals, improve treatment productivity, to build brand image and drive sales.
4. Participate and support skin spa activities, workshops, corporate events, etc.
1. Foster a positive, growth-focused mindset and excellent training skills.
2. Identify and provide feedback on competitors' spa activities and experiences.
3. Work closely with Training Manager and other departments to address specialized training needs to achieve business goals, improve treatment productivity, to build brand image and drive sales.
4. Participate and support skin spa activities, workshops, corporate events, etc.
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com