Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Sales Executive (English and Bahasa Malaysia Speaker)

RM 2,800 - RM 3,500 / month
Checking job availability...
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We are seeking a knowledgeable and passionate individual to join our team as a Customer Service Sales Representative. The ideal candidate will have a strong understanding of leading social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer-centric approach are essential.

Key Responsibilities:

1. Customer Support:

· Provide support through various channels, including online chat, emails, instant messaging, and phone calls.

· Act as a point of contact to provide consultative support on advertisers' and agencies’ accounts.

· Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction.

· Ensure clients receive the highest level of sales and operational customer service.

2. Advertiser Engagement:

· Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.

· Drive product adoption and educate clients from basics to best practices.

· Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls.

3. Sales and Revenue Generation:

· Promote advertising opportunities on social media’s products based on process and procedure.

· Execute structured multi-channel outreach (call, email, instant messaging) with approximately 80+ interactions daily.

· Target predefined lists of clients or company-sourced prospects, including decision influencers and limited business decision-makers.

· Deliver client-defined messaging for consistent and repeatable execution. Focus on single offerings specific to the target audience.

· Identify high-value opportunities and encourage advertisers to increase investment in advertising using the client’s platforms.

4. Operational Excellence:

· Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.

· Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.

· Analyze the performance of priority accounts and create optimization actions, including account up-selling, creative tips, and bidding/budget/targeting recommendations.

5. Qualifications:

· Strong background or interest in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing.

· Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus.

· Must be IT savvy and familiar with Microsoft and Google tools and applications.

· Language proficiency in English (default) and targeted language must be B2 and/or above.

· Minimum certification of a college degree in any discipline. Any additional certifications or achievements are a plus.

6. Core Competencies:

· Attention to Detail: Ability to quickly identify problems and provide solutions or escalate as needed, balancing customer satisfaction with service standards.

· Customer-Centric: Maintain a positive and professional attitude towards customers, with sensitivity to their emotions.

· Quality Focus: Initiate activities to enhance service quality and promote customer satisfaction, adhering to set qualitative and quantitative performance indicators.

· Communication Skills: Strong written and verbal communication skills, using professional business language in English and targeted languages.

· Sales Skills: Consistently execute core messaging strategy, navigate to decision makers, and establish clear next steps.

· Industry Knowledge: Solid understanding of the target industry, able to deliver provided messaging on client solutions

Job Type: Contract
Contract length: 12 months

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person